Call Centre Representative

6 days ago


Mohali, India Arch Recruiters Full time

We are looking for a Team of Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

**Responsibilities**:

- Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyse the data. *Write and submit timely reports on performance, targets and customer queries.

**Requirements**:

- Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
- Prior experience with customer service / telesales and call centres in relevant job roles with at least 1 years experience.
- Good knowledge of CRM practices and systems.
- Customer oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
- AGE CRITERIA 21 - 35 years

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Fixed shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer support: 1 year (preferred)
- tele sales: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91
+91-XXXXXXXXXX



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