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Telephone Operator

5 months ago

Goa, India Hilton Full time

As a Guest Service Attendant - Magic, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Guest Service Attendant - Magic contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Have a good understanding of the Hotel's emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department
- Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards
- Have knowledge of the hotel, its services, and facilities
- Handle equipment, tools, keys and supplies in proper way, kept in good working condition and regularly inspected, following instructions as directed.
- Report maintenance deficiencies and items in need of repair
- Report hazard issues
- Ensure the standards of cleanliness and orderliness of all working areas
- Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).
- Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times.
- Be proactive and observant in service to identify guest needs before being asked.

**What are we looking for?**

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in customer care

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all