Front Office Associate

7 months ago

Goa, India Lemon Tree Hotel Full time

The Associate will be the face of the company for many of the guests.

Thus the job responsibilities will include and not limited to:

- Greet and welcome guests upon arrival.
- Register guests as per LTH Standards and immediately update the system.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests and post them into the system.
- Providing guests with information regarding hotel facilities and local attractions.
- Handle reservation requests at the desk directly when required.
- Actively contribute to LTS and up selling programs.
- Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests
- Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
- Speedy fulfilment of guest requests is the main focus of this role. These will include maintaining keys, handling messages and couriers, photocopying and assisting with business centres functions, arranging office transfers, co-ordinating car hires and levying the charges contracted with the company or published tariffs.
- While the Associate is working as a telephone operator his / her role would consist of handling external calls for in house guests, logging down of messages for guests and also re-directing calls to functions within the hotel for whom calls may come
- Guest arrivals co-ordination: Preparation of the arrival list of the previous day-for the day, rooms allocation with relevant information, co-ordinating functions, sending cars for airport pick-ups if required.
- Reception activity: Thorough understanding of the PMS, taking guest check-ins as per reservation details and informing the guest about services and plans offered to the guest by the hotel. Reconfirming on departure details and filling out of forms and information mandatory by law.
- Taking guest check-outs: preparation of clear and complete bills after checking for minibar and other services, filing invoices for the same, requesting for Guest comments/feedback in the GSTS form, arranging transportation requirement for guests for office/airport transfers and charge accordingly.
- Co-ordinating with other functional departments for smooth operation of hotel
- Take extra steps (Above and Beyond the Call of Duty) to ensure work was completed despite a lack of cooperation from others.
- Maintaining an accurate and up-to-date guest profile database
- Maintaining hotel/statutory records as required
- Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly
- Undertake other duties as requested by Department Head/Shift Leader and Hotel Management

**Salary**: ₹9,396.90 - ₹21,915.48 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Goa, Goa (required)

Ability to Relocate:

- Goa, Goa: Relocate before starting work (required)

Work Location: In person

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