Tamil Customer Service Executive

6 months ago

Gurugram Haryana, India A2Z Finders Full time

**Job Title: Customer Service Executive - Tamil Language Voice Process**

**Location**: Gurgaon, India

**Shift**: Day Shift

**Salary**: Up to 22,000 INR

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive for our Tamil Language Voice Process. As a Customer Service Executive, you will be responsible for providing exceptional customer support to our Tamil-speaking clients, ensuring their satisfaction and addressing their inquiries and concerns effectively.

**Responsibilities**:

- **Customer Assistance**: Handle inbound calls from Tamil-speaking customers, addressing their queries, concerns, and requests promptly and professionally.
- **Problem Resolution**: Troubleshoot customer issues and provide appropriate solutions or escalate complex problems to higher authorities for resolution.
- **Product Knowledge**: Develop a comprehensive understanding of our products and services to provide accurate information and guidance to customers.
- **Documentation**: Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.
- **Quality Assurance**: Ensure adherence to quality standards and company policies in every customer interaction, maintaining professionalism and courtesy at all times.
- **Cross-functional Collaboration**: Collaborate with other departments such as Technical Support, Sales, and Operations to resolve customer issues efficiently and enhance overall customer satisfaction.
- **Feedback**: Provide feedback to the management team regarding customer concerns, trends, and suggestions for improvement to enhance the customer experience.

**Requirements**:

- Proficiency in Tamil language (spoken and written) is mandatory.
- Excellent communication skills in English to effectively interact with internal teams and stakeholders.
- Prior experience in customer service or call center environment preferred but not mandatory.
- Strong problem-solving skills and the ability to think on your feet to provide quick and effective solutions.
- Customer-centric mindset with a passion for delivering exceptional service.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills and familiarity with CRM software is a plus.

**Note**: This role offers a competitive salary of up to 22,000 INR and is based in Gurgaon. Day shift timings provide a favorable work-life balance.

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