Customer Care Executive
2 days ago
**Job Description: Customer Care Executive**
**Location**: Noida
**Company**: Prune.co.in
**Role Summary**:
**Key Responsibilities**:
- Resolve customer complaints effectively, ensuring first-call resolution wherever possible.
- Provide detailed product and service information to customers.
- Escalate unresolved issues to the appropriate internal departments and ensure timely follow-up.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with the team to improve service delivery and enhance the customer experience.
- Work in shifts, including weekends and holidays, to meet business requirements.
**Qualifications and Skills**:
- **Educational Qualification**: Graduate in any discipline.
- **Experience**:
- 1-3 years of experience in customer care, preferably in the telecom industry.
- Experience in resolving customer complaints and maintaining service quality standards.
**3.Skills Required**:
- Strong communication skills (both verbal and written).
- Problem-solving ability and a customer-centric attitude.
- Familiarity with CRM tools and ticketing systems is a plus.
- Ability to multitask and manage stress in a fast-paced environment.
**Other Requirements**:
- Willingness to work in rotational shifts, including night shifts.
- Strong work ethic and commitment to providing exceptional customer service.
**What We Offer**:
- Competitive salary and benefits.
- Opportunities for professional growth and learning.
- A collaborative and supportive work environment.
Join us to make a difference in delivering seamless customer experiences
Industry
- Telecommunications
Employment Type
Full-time
Edit job description
Pay: ₹9,812.13 - ₹25,000.00 per month
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer relationship management: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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