Customer Relationship Officer

2 weeks ago


Kolkata West Bengal, India Banshi Professional & Management Services Private Limited Full time

To find clients and generate business from them
- To sourcing clients from different sources.
- Having knowledge to generate lead from the market.
- Handle incoming walk-in customers, phone calls, appointments and messages.
- Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
- Build rapport and establish good relationships with customers to ensure customer retention.
- Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
- Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends.
- Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
- Manage and maintain the salon’s tidiness and cleanliness.
- Other administrative ad-hoc duties where necessary.

**Job Types**: Full-time, Permanent

**Salary**: ₹9,203.78 - ₹26,214.40 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Kolkata, West Bengal (required)

Ability to Relocate:

- Kolkata, West Bengal: Relocate before starting work (required)

**Speak with the employer**
+91 6290373420



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