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Service Supervisor for Heavy Commercial Vehicles

4 months ago

Nadiad, India Tirth Hygiene Technology Pvt Ltd Full time

**Job description**

Responsibilities for Service Supervisor **(Maintenance, Repair and Service)**
- Will be heading a team of field service technicians PAN India from our Head Office/Plant in Nadiad, Gujarat.
- Delegating Repair, Maintenance and Service task of Road Sweeping Machines PAN India (Both Ride-On and Truck Sweeper Machines).
- Hires, Trains, motivates and monitors the performance of service department staff.
- Handles customer complaints as per TAT and according to brand guidelines.
- Maintains high-quality services and minimizes repeat complaints for the same concern. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Maintaining end to end service cycle.
- Managing and controlling cost.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new service orders, and tracking inventory.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
- Monitors field technicians' daily productivity reports and corresponding payroll records.
- Keeping track of service and inventory records.
- Prepares and administers an annual, quarterly, and monthly operating budget for the service department.
- Maintaining strong relationships with spares manufacturers, dealers, and Sales Representatives.
- Forecasting goals and objectives for the department.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
- Maintains a safe work environment.

**Skills**:

- Excellent leadership, communication, customer and supervisory skills.
- Strong industry knowledge and familiarity with customer service standards and processes.
- Budget tracking.
- Ability to handle stress to operate under TAT deadlines.

**Qualifications for Service Supervisor**:

- Bachelor of Engineering or Diploma in Automobile / Mechanical Engineering and Management degree / certification
- Communication Skills (Written and verbal) and Computer Skills.

**- Willing to relocate to Nadiad, Gujarat.**

**Job Type**: Regular / Permanent

**Salary**: ₹450,000.00 - ₹550,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Life insurance
- Provident Fund

Schedule:

- Day shift

COVID-19 considerations:
Yes

**Experience**:

- total work: 1 year (preferred)
- Automotive Maintenance & Repair Occupations: 1 year (required)

**Speak with the employer**

+91-XXXXXXXXXX