Call Centre Representative

7 months ago


Geeta Colony Delhi Delhi, India SECURESTEP MARKETING PRIVATE LIMITED Full time

Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency

**Responsibilities**:

- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements

**Job Types**: Permanent, Full-time, Fresher

**Salary**: ₹8,698.12 - ₹17,260.35 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Language**:

- Hindi (preferred)

**Speak with the employer**
+91 8700426029


  • Call Centre Executive

    1 month ago


    Delhi, Delhi, India Centre For Sight Full time

    Centre for Sight, Dwarka is looking for the below position. Post-Call Centre Executive (Telugu language) Experience - Minimum 1 Year in Customer Care Services Qualification - Minimum 12 th Pass MANDATORY - Can Speak Telugu Language Fluently Salary - upto 22K CTC PM NO NIGHT SHIFT **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00...


  • Jhilmil Colony, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...


  • Geeta Colony, Delhi, Delhi, India NAVEENTA INITIATIVES Full time

    Answer incoming calls from customers and respond to their inquiries and complaints in a professional manner Provide accurate and complete information to customers by using the right tools, processes, and procedures Resolve customer issues in a timely manner to ensure customer satisfaction Maintain a high level of professionalism at all times Meet performance...


  • Greater Kailash, Delhi, Delhi, India Aviva Relocations Private Limited Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...

  • Call Centre Officer

    4 days ago


    Dwarka, Delhi, Delhi, India Venkateshwar Hospital Full time

    **Roles and Responsibilities** Urgent requirement of Call Centre Officer at Venkateshwar Hospital, DwarkaMinimum Experience - 3 Years **Perks and Benefits** - Role:_Other - Salary:_ Not Disclosed by Recruiter - Industry:_Medical Services / Hospital - Functional Area:_Other - Role Category:_Other - Employment Type:_Full Time, Permanent - Key Skills - Call...


  • Rajender Nagar, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...


  • Sarojini Nagar, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...


  • Connaught Place, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...


  • Preet Vihar, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...


  • Model Town, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...


  • Civil Lines, Delhi, Delhi, India Kurc Design Private Limited Full time

    We’re looking for a highly skilled call centre representative to join our team, managing a large volume of inbound and outbound calls. **Responsibilities** - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and...

  • Call Centre Operator

    7 months ago


    Dabri, Delhi, Delhi, India XIIMBA ECOSYSTEMS Full time

    Salary for Freshers - 12k Fixed Salary Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic knowledge of Internet 5. Handle Customer Grievances Responsibilities: - Make cold calls to customer handle both outbound/inbound calls Can be...

  • Call Centre Operator

    7 months ago


    Kapashera., Delhi, Delhi, India XIIMBA ECOSYSTEMS Full time

    Salary for Freshers - 12k Fixed Salary Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic knowledge of Internet 5. Handle Customer Grievances Responsibilities: - Make cold calls to customer handle both outbound/inbound calls Can be...


  • Delhi, Delhi, India NEXORIA TRADE Full time

    Answer incoming customer phone calls and take appropriate action for each call Maintain customer satisfaction ratings based on explicit criteria set forth by the company Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if...


  • Delhi, Delhi, India NAVEENTA INITIATIVES Full time

    1.Answer incoming customer phone calls and take appropriate action for each call 2.Maintain customer satisfaction ratings based on explicit criteria set forth by the company 3.Attend mandatory training sessions to stay updated on product or company policy changes 4.Use company policies to determine if there can be an immediate resolution to a customer issue...

  • Call Centre Agent

    7 months ago


    Delhi, Delhi, India PARCHAM IMPEX Full time

    Customer care executives are experts in customer service, providing high-stakes customer service in large organizations and managing teams of customer care representatives. Any industry that involves business-to-customer sales employs customer care executives. They might work in a call center setting or in the corporate home office of a retail brand. Those...


  • Delhi, India Aviva Relocations Pvt Ltd Full time

    Greetings of the day! we are interested in hiring a dedicated and hardworking **Responsibilities**: - Receive feedback from client and prepare daily reports. - Maintain daily call reports. - Actively engage in making fresh calls,follow up and meet with existing client. **Requirements**: - Good Communication skills required. - Age limit 18 to 25 years -...


  • Delhi, India FIGSI Centre For Stone Excellence Full time

    FIGSI Centre For Stone Excellence is a leading training center in the heart of Jaipur, specializing in providing high-quality training to candidates for CNC operations in the stone industry. We equip individuals with the necessary skills and place them in various positions within our affiliated sister companies. We are committed to building a skilled...


  • Delhi, India FIGSI Centre For Stone Excellence Full time

    FIGSI Centre For Stone Excellenceis a leading training center in the heart of Jaipur, specializing in providing high-quality training to candidates for CNC operations in the stone industry. We equip individuals with the necessary skills and place them in various positions within our affiliated sister companies. We are committed to building a skilled...


  • Rohini, Delhi, Delhi, India Satvik Human Resources Full time

    We are currently seeking dedicated and customer-focused individuals to join our team as Inbound Call Centre Operators. As an Inbound Call Centre Operator, you will be responsible for handling incoming calls from customers, addressing their inquiries, providing assistance, and ensuring exceptional customer service experience. **Key Responsibilities**: -...