Costumer Care Executive

6 months ago

Nagpur Maharashtra, India anugrah human resource services llp Full time

**Job Description: Customer Care Executive**

**Position**: Customer Care Executive

**Location**: Nagpur

**Salary Range**: ₹25,000 to ₹35,000 per month

**Job Type**: Full-time

**Industry**: International Sales (Voice Process & Non-Voice Process)

**Responsibilities**:

- Provide accurate information about products, services, and company policies.
- Assist customers with order placement, tracking, and returns.
- Resolve customer complaints and escalate issues as needed.
- Maintain customer records and update databases.
- Collaborate with other teams to ensure timely resolution of customer queries.
- Follow communication procedures, guidelines, and policies.

**Requirements**:

- Excellent verbal and written communication skills in English.
- Ability to empathize with customers and provide effective solutions.
- Strong problem-solving skills.
- Proficiency in using computers and customer service software.
- Prior experience in a customer service role is preferred but not mandatory.
- Willingness to work in rotational shifts.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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