Customer Success Associate

3 days ago


Haryana, India Krishna HR solution Full time

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma

Post this Customer Support Specialist job to over 200 job boards at once.**Post this job now**Frequently asked questionsWhat does a Customer Support Specialist do?What are the duties and responsibilities of a Customer Support Specialist?What makes a good Customer Support Specialist?Who does a Customer Support Specialist work with?Related Job Descriptions
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Related Interview Questions
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Related Topics
- How to assess customer service representatives
- How we’ve scaled our customer support team
- How to write the best job description ever: 6 tips for success

**Available inEnglish**

**Job Types**: Full-time, Permanent

Schedule:

- Rotational shift

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 3 years (required)

Work Location: In person



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