Customer Success Associate
3 days ago
**Responsibilities**:
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
Post this Customer Support Specialist job to over 200 job boards at once.**Post this job now**Frequently asked questionsWhat does a Customer Support Specialist do?What are the duties and responsibilities of a Customer Support Specialist?What makes a good Customer Support Specialist?Who does a Customer Support Specialist work with?Related Job Descriptions
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Related Interview Questions
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Related Topics
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**Available inEnglish**
**Job Types**: Full-time, Permanent
Schedule:
- Rotational shift
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 3 years (required)
Work Location: In person
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