Customer Relationship Executive @ Volvo Group

1 month ago


Ahmedabad Gujarat, India Smart Teachnology Full time

Ensure to follow EVOLVE process.
- Ensure that incoming customer calls are attended within 3 rings.
- Ensure that the customer database is maintained in high order.
- Ensure the up keeping of Executive & Chauffeur lounges.
- Sharing the appointment customer details with front office staffs, drivers & watchman.
- Ensure that service appointments are taken and prepared as per EVOLVE process.
- Ensure that the pick-up and drop-off /courtesy car service is co-ordinated with service reception. Arrange bookings

of replacement and loan vehicles.
- Check TIE for pending QBs during service appointment, if required and appropriately informed to the service

team..
- Ensure that the service invoice is explained to the customer, if PST is unavailable to handle the vehicle handover

to customer.
- Liaise with the company driver(s) for pick-up and drop-off of service for customer vehicles. Ensure the “Pick-up

Card” is correctly documented and signed by the customer
- Ensure that the eligibility for VCSP & ANYTIME WARRANTY are checked during the service appointment process

and appropriately informed to the customer/service team.
- Calling vehicles for pending QBs
- Conducting Exit Interviews with Service customers during delivery of the vehicle.

Post Service Telephone Report Process (20%)
- Ensure that Post Service Telephone calls are made effectively and within 5 working days from the date of delivery

as per the EVOLVE process. Since it has been assigned to a call centre by VCIN, share the details of the

customers whose repair order closed after the workshop visit to the call centre as per the agreed time frame.
- Ensure all Negative feed backs are processed via customer complaint Process.
- Maintain Weekly and Monthly Records of Telephone Reports.
- Prepare weekly and monthly Telephone Reports Summary for Management to discuss and decide the actions.

**Salary**: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



  • Ahmedabad, Gujarat, India SMART Technologies Full time

    Maintaining the master data regularly - 1. VIN sold by Autobots & 2. VINs sold by other dealers and regularly serviced by Autobots - Monthly basis appointment targets to be set - From due to overdue customers (11 months,12 months, 13 months, 14 months, 15 months and lost customers). - The above appointment targets to be divided in 2 categories - Retain &...


  • Ahmedabad, Gujarat, India Smart Teachnology Full time

    Ensure to follow EVOLVE process. - Ensure that incoming customer calls are attended within 3 rings. - Ensure that the customer database is maintained in high order. - Ensure the up keeping of Executive & Chauffeur lounges. - Sharing the appointment customer details with front office staffs, drivers & watchman. - Ensure that service appointments are taken and...


  • Ahmedabad, Gujarat, India Vikram Solutions Full time

    POSITION: Customer Relationship Executive **Responsibilities**: Identifying new Project lead Online Meeting with clients and explaining products Regularly follow up with existing clients Providing Pre-sales and Pro sales support To be able to manage the responsibilities assigned to the job role Energetic, willing to learn and grow Should have excellent...


  • Ahmedabad, Gujarat, India Devdort Full time

    Job Description-Executive Presales Designation: Executive-Pre Sales / Customer relationship executive Experience: O to 3 Years Qualification: Graduate in any Discipline Department: Sales & Marketing Future Career Plan Role: Real Estate Sales Consultant Job Location: Ahmedabad, Gujarat Position Overview: The Real Estate Pre-Sales Executive plays a...


  • Ahmedabad, Gujarat, India Paxbridge Management services Pvt Ltd Full time

    **Responsibilities**: - Develop and execute strategic sales plans to meet revenue targets and expand market share. - Identify target markets, customer segments, and key accounts for equipment sales. - Analyze market trends, competitors, and customer needs to formulate effective sales strategies. - Build and maintain strong relationships with key customers,...


  • Ahmedabad, India TMI Group IN Full time

    **Job Information**: - Salary - **₹ 180000 - 300000**- No. of Openings - **20 opening**- Required Skills: - **retail banking,field sales,sales,target driven,insurance,business development,communication,banking,marketing**- Job Experience: - **1 - 5 years**- Job Qualifications - **Bachelor's Degree** - Manage zoning activity to map household needs in...


  • Ahmedabad, Gujarat, India kankaria properties pvt ltd Full time

    **Job description** As a Sales Executive for Concrete Products, your primary responsibility is to **drive sales **and generate revenue by promoting and selling concrete products to potential customers. You will be responsible for **building and maintaining relationships with clients, **understanding their needs, and providing them with suitable product...


  • Prahlad Nagar, Ahmedabad, Gujarat, India Place1India Full time

    **Customer Relations Jobs in Ahmedabad** ***: **Customer Relationship Executive **Job Vacancy in Ahmedabad***: Position Name - Customer Relationship Executive Job Location - Prahlad Nagar, Ahmedabad Total Openings - 5 Male/Female Company info - India’s Leading Holiday Company Salary Base - up to 35K - Depends on exp Qualification -...


  • Bodakdev, Ahmedabad, Gujarat, India Panacea Healthcare Management Full time

    **Role**:Customer Relationship Executive **Education**: Any graduate **Experience**: At least 1 year in BPO/KPO **Location**: Vastrapur Lake Road, Bodakdev Ahmedabad Education: Any Graduate - Diploma Salary - 20k to 25k **Roles & Responsibilities** - Generate leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable...


  • Ahmedabad, Gujarat, India Svitch Energy Pvt. Ltd. Full time

    Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan strategically. - Expanding the...


  • Raipur, Ahmedabad, Gujarat, India Shivali Iconic Trends Pvt Ltd Full time

    As a **Customer Relationship Executive**, you will be the face of our company, ensuring exceptional service and satisfaction for our valued clients. Your role involves handling inquiries, resolving complaints, and maintaining positive relationships with customers. Join our team and contribute to our commitment to excellence in customer...


  • Prahlad Nagar, Ahmedabad, Gujarat, India RAS MEDIA AND ENTERTAINMENT PVT LTD Full time

    We are looking for an earnest relationship executive to initiate and nurture steady, mutually beneficial relationships with our clients. As a relationship executive, you should maintain contact with clients, work to understand their needs, and then advise them on which of our offerings could best support their objectives. You should also make use of CRM...


  • Bodakdev, Ahmedabad, Gujarat, India Panacea Healthcare Management Full time

    Designation : Customer relationship executive Location : Ahmedabad, Gujarat No. of Position : 6 Education : Any Graduate - Diploma Experience : At least 2 year in Call centers Salary - 20k to 25k - Implement processes for consistent team handling of customer complaints - Analyzes and reports performance data on customer escalation trends and business...


  • Ahmedabad, India Luna Technologies Private Limited Full time

    **Urgently opening for position of Customer Relationship Executive for reputed company in India** **Position**:CRE (Customer Relationship Executive)** **Job Location**: Ahmedabad **Salary**:Depends on interview**Skills Required**: Experience: 1 Yrs. experience in relevant profile & Industry **Skills**: - Responding to Customer Inquiries - Problem...


  • Ahmedabad, Gujarat, India Arihant Capital Markets Ltd Full time

    ob Title:Customer relationship Experience: 0 to 1 years Location: Ahmedabad **Salary**: Depending on interview assessment Contact Person: Ashish Mishra Contact Number: 8108461922 (WhatsApp) Company Name: Arihant Capital Markets Limited **Job Description**: **Responsibilities**: - Execute buy and sell orders for stocks, bonds, commodities, and other...


  • Ahmedabad, Gujarat, India PerfectRecruit Services Full time

    Hiring for CRE location is prahladnagar female only who can handle the clients and there quarries **Job Types**: Full-time, Permanent **Salary**: ₹30,000.00 - ₹40,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus **Experience**: - Customer relationship management: 2 years (required) - total work: 3 years...

  • Loan Executive

    1 month ago


    Ahmedabad, Gujarat, India Shilp Group Full time

    Job Title: Loan Executive Shilp Group is seeking a skilled and experienced individual to join our team as a Loan Executive. The primary responsibility of this role is to facilitate the loan process for our customers, coordinating with banks and clients to ensure a smooth and efficient transaction. **Responsibilities**: - Prepare loan documentation and...


  • Ahmedabad, Gujarat, India Syncwell Infotech Private Limited Full time

    **Description** We are looking for an Customer Relationship officer to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. **Role: - ** - Serve as the lead point of contact for all customer account...


  • Ahmedabad, Gujarat, India Smart Teachnology Full time

    Perform routine automotive maintenance tasks. - Maintain a working knowledge of current industry best practices in automotive repair. - Conduct extensive diagnostic procedures to determine the sources of vehicle problems and provide accurate repair recommendations. - Inspect vehicles after assembly. - Conduct necessary repairs and take vehicles for test...


  • Ahmedabad, India WorkQuest India Full time

    The job description of a Customer Relationship Executive (CRE) in after-sales service typically involves managing the relationship between the company and its customers after a product or service has been sold. Here's a breakdown of the key responsibilities: Customer Support: Providing assistance to customers who have purchased products or services,...