Business Process Expert

4 days ago

Bengaluru Karnataka, India Philips Full time

**Job Title**: Business Process Expert

**Job Title: Business Capability Expert Deployment**

**Role**: Business Capability Expert (BCE) Commercial supporting Informatics Excellence-Process & System Excellence, value stream “Commercial Effectiveness”

Core responsibility is to accelerate business performance through fit-for-purpose business capabilities, covering data, process, org/people competence & technology. The business capability expert is responsible for deployment of training to market and end-users & ensure adoption of business capabilities in the Philips operational backbone - to improve business outcomes and drive customer & employee experience.

**Your Team**:
You are part of Enterprise Informatics (EI) business in Philips. Within EI, you are part of the Informatics Excellence-Process & System Excellence team looking to create a tailored and lean E2E capabilities supporting the EI strategy and goals. You will be part of the core team in Commercial effectiveness value stream tasked to: _Deployment of business capabilities to new Markets and End Users, by being a Change Driver and training key users to increase adoption of businesses capabilities in the Philips Operational Backbone. _

**Your Detailed Roles & Responsibilities**:

- Stakeholder management skills; ability to explain background of business capabilities that are being delivered to the end-users.
- Excellent change management experience skills; Understand the impact of the change to the stakeholders and drive change by educating and training key stakeholders of the new processes and tools.
- Own the deployment of training to the key end-users.
- Closing the loop by bringing end-user feedback to the Q2C Value Delivery Team.
- Own the creation of Philips University training content, maintaining the content with each new release and arranging for training to become available for each release.
- Strong Customer Orientation, ability to work closely with the deployment manager, mentality to cope with strong feedback and direct it in a professional matter.
- Strong experience and/or knowledge of Informatics business propositions in Commercial Domain (Quote to Cash), market & Backoffice processes and tools.
- Familiar with business acumen on end-user level, Willingness to travel when needed.
- Preferably located in Europe to better accommodate ROW time zones (Rest of World) and highly challenging nature of the deployments in scope.

**Experience, Skills & Traits to be successful in this role**:

- Experience:

- 8-12 years overall experience
- ** Good understanding of Commercial Quote to Cash Processes (minimum 5 years experience)**
- ** Experienced in agile ways of working (Scaled Agile, Scrum).**
- ** Experienced in Training Content Creation,** Stakeholder Management and Change Communication and Change Management.
- ** Education**
- Bachelor's or Master's degree
- ** Skills**:

- Conceptual thinking at a high level of abstraction and able to translate concepts into actionable processes/activities.
- Self-starting, able to work independently based on input given with mínimal guidance.
- Output-driven, continuously creating output that adds incremental value and that contributes to a defined outcome (improvement).
- Good communication skills, aiming to create clarity.
- Good stakeholder management skills

**In return, we offer you**

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2030, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy, respiratory care and services.

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspace

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