Business Capability Expert

2 weeks ago

Bengaluru Karnataka, India Philips Full time

**Job Title**: Business Capability Expert

**Job title: Business Capability Expert**

**In this role, you have the opportunity to**

The Business Process Expert owns the creation and deployment of customer-centric, fit-for-purpose efficient processes that are easy and intuitive for our employees to use.

**You are responsible for**
- Defining, designing, and improving the business processes within the business in your specific area/ process
- domain
- Process Domain: Product Lifecycle Management, Configuration and Change Management, Design processes, strong understanding of DHF and DMR processes for the research and development function
- Driving process improvements through continuous improvement and value stream mapping, delivering fit-for-purpose and efficient processes that are Customer centric
- Creating system change request documents that define the functional requirements requiring creation/ change in Philips standard templates, defending the benefits of the changes in the release planning sessions, and engaging with the product owner to facilitate understanding of the requirements in order for the Product Owner to engage with the SME/ Users and capture the requirements in User Stories
- Structure, organize and create user acceptance scripts to test the requirements when delivered on the relevant IT system, dry-run/test the scripts against the functional design and boundary conditions, create user training materials for key users, create product quality (PQ) scripts for process validation testing
- Participate in the NPSS validation process by supporting the PQ testers and the SQA lead
- Support the business function in creation of metrics to track the improvements, track adoption of processes and assess compliance with use of the defined process
- Key player in improving Employee Satisfaction by building efficient and intuitive processes that are NOT over-engineered whilst containing required levels of control

**To succeed in this role, you should have the following skills and experience**
- A bachelor’s or master’s degree and minimum of 15 years of work experience with at least 5 years in the process domain for this role
- Process Domain: Idea2Market, Product Life Cycle Management and R&D processes.
- Capability required in the area of Product Lifecycle Management
- Have a good understanding of the Design History File (DHF), Device Master Record (DMR) and Configuration and Change Management (C&CM) processes.
- Technical proficiency in any of the major tools in this domain:

- Experience in Windchill technology preferred.
- Optional experience in eMatrix or comparable PLM software product
- Experience in Health sector with awareness of regulatory requirements relating to medical devices highly preferred
- Related industries such as Pharma acceptable
- Understanding of US (FDA) and EUMDR processes with experience is essential
- Proven track record of self directed and motivated work and interest in process improvement activities.
- Prior roles that have evidence of engaging with organization levels up to that of functional head - in context that reflects understanding of business priorities and choices
- Strong communication skills - written, and presentation
- Some understanding of systems development methods including Agile

**In return, we offer you**

To grow your career in a company with a unique purpose to make the world healthier and more sustainable through innovation. You can join an innovative health-tech company that values the interaction between technology and people, working in a multinational and multicultural environment. You will be surrounded by diverse colleagues who share your passion to create superior consumer experiences. Your work will be challenging and full of opportunities for growth. Variety and challenge will be part of your daily routine.

**Why should you join Philips?**

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions. As an equal opportunity employer, Philips is committed to a diverse workforce. You will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone

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