Client Service Officer

5 months ago


Bannerghatta Road Bengaluru Karnataka, India MEDI ASSIST INSURANCE TPA PRIVATE LIMITED Full time

Job Responsibilities

Client Servicing
- Resolving customer queries within TAT and ensuring smooth claim process
- Providing information to the customers and to respond to their claim related

queries
- Coordinating with the customers/agents for cashless claim settlement
- Coordinating with internal stakeholders like enrolment,
- Account management, claims, investigation, support team to settle claims

Transactional Activities
- To coordinate with inward team for claim receiving and claim registration
- Allocating new generated claims to processing team for action
- Liasoning with enrolment team to register the policy for cashless and reimbursement
- Coordination with regional agents, customers for claim related queries, settlement

queries
- cashless /reimbursement
- Answering incoming calls of all customers / agents / internal team
- Keep track of all customer queries with claim numbers and follow-up to verify that

all queries are resolved.
- Coordinating with cashless / pre auth team to ensure cashless is granted within
- TAT and to provide timely claim status. Query letter / Settlement letter should be

explained properly to customers / agents on queries and deductions.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹340,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Insurance verification: 1 year (preferred)

Work Location: In person



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