Oracle Dba

5 months ago

Bengaluru Karnataka, India Oracle Full time

Senior Oracle Database Administrator responsible for supporting Global customers on cloud and non-cloud/on-premise platforms and catered through services like AMR, AM4HC, MCS.

Job description displayed in the job posting

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and solve for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and called out issues.

Providing end to end Life Cycle management support for Oracle Database (Installation, Migration, Upgradation, Patching, Backup & Recovery, High Availability and Disaster Recovery Solution with RAC)

Manage Oracle Engineered Systems (Exadata, Super Cluster, Oracle Database Appliances etc)

To manage and resolve Service Requests logged by customers (internal and external) on Oracle Database products and contribute to proactive support activities according to product support strategy and model

Owning and resolving problems and managing customer expectations throughout the Service Request/ITIL (IM, CM, PM) lifecycle in accordance with global standards

Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)

Create a RCA document after analyzing/fixing the issues

Contributing to Knowledge Management content creation and maintenance

Operating within Oracle business processes and procedures

Respond and resolve customer issues within Key Performance Indicator targets

Maintaining product expertise within the team

Developing and maintaining expertise around Oracle Database and OCI

Maintain an up-to-date and in-depth knowledge of new Oracle Database release

**SKILLS & COMPETENCIES**:
10+ Years of Strong Oracle Database Administration experience maintaining high availability of databases for global operation using Oracle RAC and Data Guard/Standby databases

Experience of managing multiple RDBMS on large systems

Deep understanding of Oracle Architecture, RAC, Grid Infrastructure(CRS,ASM), RMAN, Data Guard/Physical Standby

Should have performed multiple Patching cycles (one off patch, PSU Patches) of Grid Infrastructure and Database

Should have performed Major Database Upgrades

Solid Experience in Backup and Recovery

Strong Experience in Database Performance Tuning

Hands on experience of Oracle Database Migration

Hands on experience on Oracle Enterprise Manager

Working Knowledge of Exadata would be an advantage

Oracle Certification, preferably OCP would be an advantage

Experience of working on Cloud (Oracle Cloud Infrastructure (OCI), AWS, Azure) would be an advantage

Working knowledge in OCI/IAAS would be an advantage

**Personal competencies**:
Desire to learn, or expand knowledge, about Oracle Database and Exadata products

Customer focus

Structured Problem Recognition and Resolution

Experience of contributing to a shared knowledge base

Experience of Support level work, like resolving customer problems and managing customer expectations, and issues.

Very Good Communication

Planning and organising

Working globally

Quality

Team Working, Flexibility and Results oriented

Working in 24x7 shifts

**Diversity and Inclusion**:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

That’s why we’re committed to crafting a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re encouraged to go beyond what’s been done before.

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