Oracle Exadata

5 months ago

Bengaluru, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
- Minimum 6-8 Years’ experience as an Oracle database engineer/DBA
- Extensive knowledge and solid troubleshooting experience in all areas of Oracle database technology.
- Advanced level skills in RAC, ASM, Performance tuning, HA, Backup and Recovery
- Experience in database upgrades, migrations, installations and patching
- Ability to quickly grasp complex technical issues
- Knowledge and experience in administration of engineered system products like Exadata and ZDLRA
- Skills in Golden Gate replication
- Willingness to work in shifts and on weekends
- Great problem-solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyse, diagnose, and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction.
- Will have strong customer-centricity mindset and the passion to work in Service Support line of business including to provide preventive support and proactive advice
- Excellent interpersonal communication and written skills in English
- Able to work with mínimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesise with members locally or globally across different geographical time zone
- Degree in Computer Science, Engineering, related field or equivalent.

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