Billing & Dispatch Executive

2 weeks ago


Raipur, India Kaapro Management Solutions Full time

Opening: 1 Nos.- Job ID: 67883- Employment Type: Full Time- Reference:
- Work Experience: 3.0 Year(s) To 5.0 Year(s)- CTC Salary: 2.40 LPA TO 3.00 LPA- Function: Accounts / Finance / Tax / CS / Audit- Industry: Broking/Trading- Qualification: B.Com - Commerce- Location:

- Raipur

Posted On: 11th Sep, 2023
**Billing & Dispatch Executive is a vital role within the company, responsible for managing the billing process and coordinating the dispatching of goods or services to customers. This position requires excellent organizational, communication, and problem-solving skills to ensure smooth and efficient operations. The Billing & Dispatch Executive works closely with various departments, including finance, customer service, and logistics, to ensure accurate billing, timely dispatch, and overall customer satisfaction.

Key Responsibilities:
**Billing Management**:

- Generate and review invoices, ensuring accuracy in pricing, quantities, and discounts.
- Coordinate with the sales and finance teams to resolve any billing discrepancies or issues promptly.
- Process and track payments, following up on outstanding invoices and ensuring timely collections.
- Maintain billing records, documentation, and reports for internal review and audit purposes.
- Assist in preparing financial reports related to billing and accounts receivable.

**Dispatch Coordination**:

- Receive and review customer orders or service requests to determine the appropriate dispatch requirements.
- Schedule and coordinate the dispatch of goods or services to customers based on priority, availability, and logistics considerations.
- Liaise with the warehouse or inventory team to ensure sufficient stock levels to fulfill orders promptly.
- Communicate with drivers or service technicians to provide them with necessary information and instructions for timely deliveries or service visits.
- Monitor the status of dispatched orders to ensure on-time delivery or service completion.

**Customer Service**:

- Serve as a point of contact for customers regarding billing inquiries, order status, and service-related issues.
- Handle customer complaints or concerns professionally and promptly, striving to resolve problems to the customer's satisfaction.
- Maintain strong relationships with customers, ensuring a positive and seamless experience throughout the billing and dispatch process.

**Database Management**:

- Update and maintain databases and software systems related to billing, dispatch, and customer information.
- Ensure data accuracy and integrity, performing regular data validation and reconciliation.
- Generate reports and analyze data to identify trends, areas for improvement, and opportunities for streamlining processes.

**Process Improvement**:

- Continuously review billing and dispatch processes to identify potential efficiency improvements.
- Collaborate with cross-functional teams to implement process enhancements and automation, where applicable.
- Provide feedback and suggestions to management for optimizing billing and dispatch operations.

**Key Skills**:

- Dispatch
- Officer
- Billing

**Company Profile**:
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