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Support Executive

4 months ago

Ahmedabad, India Marvel Infocomm Full time

**Job Description of Support Executive**

A Support Executive in e procurement service providers is responsible for providing assistance and support to customers who are using the e-procurement platform. Their primary role is to address and resolve customer inquiries, complaints or issues related to the platform in a timely and efficient manner.

**Responsibilities**:

- Providing support and assistance to customers to resolve their issues or problems
- Identifying and escalating issues that require further attention to the appropriate department or team
- Conducting training sessions for customers to educate them on the platform
- Creating and maintaining a knowledge base of frequently asked questions and solutions to common problems
- Collaborating with other departments to improve overall customer experience on the platform
- Providing feedback to management to help improve products, services and customer support processes
- Maintaining a positive and professional attitude towards customers at all times
- Keeping up to date with changes in the e-procurement platform and related industry trends

**Requirements**:

- Excellent communication skills, both written and verbal
- Strong technical skills, including familiarity with e-procurement software and tools
- Ability to remain calm and patient when dealing with challenging customers or situations
- Strong problem-solving skills and ability to think on your feet
- Customer service experience preferred, but not required
- Basic computer skills and ability to learn new software quickly
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Ability to work independently and as part of a team
- Willingness to work flexible hours, including weekends and holidays, as needed

Overall, a Support Executive plays a crucial role in maintaining a positive customer experience and ensuring customer satisfaction within the e
- procurement platform. The role requires strong **communication skills**, **technical abilities,** and **a customer-centric attitude.**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Shift:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is the reason for the job change ?

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 7226044327