Client Support Executive
5 months ago
We at Yapsody India are seeking skilled and motivated Client Support Executive to join our growing team and contribute to our commitment to delivering outstanding customer experiences.
As a Client Support Professional (Voice & Web), you will be responsible for providing top-notch assistance to our customers via both voice and web channels. Your primary objective will be to resolve customer inquiries, address concerns, and ensure a positive interaction with our products.
**Responsibilities**:
- Handle Client Account calls
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve technical queries related to Ticketing Industry
- Research required information using available resources
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Redirect problems to appropriate resource
- Stay current with system information, changes and updates
**Minimum Skill and Knowledge Qualifications**:
- Ability to speak and write clearly and accurately
- Demonstrated proficiency in typing and grammar
- Effective written & verbal communication in English
- Multi-tasking capabilities
- Willing to work 24 x 7 Rotating Shift with 2-day week off
- Must be flexible enough with the Shift and ready to adapt immediate changes
- Exemplary Attendance and Punctuality is required as it is a Business to Business process.
- Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
**Salary**: ₹300,000.00 - ₹360,000.00 per year
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- What is the notice period that you need to serve?
**Experience**:
- International voice process: 1 year (preferred)
Shift availability:
- Night Shift (required)
Work Location: In person
**Speak with the employer**
+91 7777035474
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