Client Support Executive

5 months ago


Borivali East Mumbai Maharashtra, India Yapsody India Pvt Ltd Full time

We at Yapsody India are seeking skilled and motivated Client Support Executive to join our growing team and contribute to our commitment to delivering outstanding customer experiences.

As a Client Support Professional (Voice & Web), you will be responsible for providing top-notch assistance to our customers via both voice and web channels. Your primary objective will be to resolve customer inquiries, address concerns, and ensure a positive interaction with our products.

**Responsibilities**:

- Handle Client Account calls
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve technical queries related to Ticketing Industry
- Research required information using available resources
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Redirect problems to appropriate resource
- Stay current with system information, changes and updates

**Minimum Skill and Knowledge Qualifications**:

- Ability to speak and write clearly and accurately
- Demonstrated proficiency in typing and grammar
- Effective written & verbal communication in English
- Multi-tasking capabilities
- Willing to work 24 x 7 Rotating Shift with 2-day week off
- Must be flexible enough with the Shift and ready to adapt immediate changes
- Exemplary Attendance and Punctuality is required as it is a Business to Business process.
- Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.

**Salary**: ₹300,000.00 - ₹360,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is the notice period that you need to serve?

**Experience**:

- International voice process: 1 year (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

**Speak with the employer**

+91 7777035474



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