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CRM Executive

4 weeks ago

Thane, India Rainbow International School Full time

Job Title: CRM Executive

Key Responsibilities
- **Relationship Management**:

- Act as the primary point of contact for parents and students.
- Build and maintain strong relationships with families, addressing their concerns and feedback promptly.
- Facilitate parent-teacher meetings and other school events to enhance community engagement.
- **Communication**:

- Ensure timely and accurate dissemination of information regarding school activities, policies, and updates.
- Develop newsletters, announcements, and other communication materials.
- **Admissions and Enrollment**:

- Assist with the admissions process, including responding to inquiries, conducting tours, and providing information about the school’s programs.
- Maintain accurate records of student enrollment and manage the CRM database.
- **Feedback and Improvement**:

- Gather feedback from parents and students to identify areas for improvement.
- Develop and implement strategies to enhance the overall experience for students and parents.
- Conduct surveys and analyze data to measure satisfaction and identify trends.

**Qualifications**:

- **Education**:

- Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.
- **Experience**:

- Proven experience in customer relationship management, preferably in an educational setting.
- Experience in handling parent and student interactions and resolving conflicts.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- High level of empathy and patience.

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person