IT Coordinator

4 weeks ago


Hyderabad Telangana, India SkySpecs Full time

About SkySpecs

SkySpecs is simplifying renewable energy asset management by offering purpose-built technologies and services that help our customers deliver industry-leading productivity, efficiency, and returns. Every day we help our customers unlock the power of their data so they can make confident, informed decisions. Our team brings deep industry experience and a willingness to get our hands dirty to first understand and then solve customer problems on the ground.

SkySpecs launched the world's first completely autonomous blade inspection product in 2016 with a custom-designed drone system. Since then, SkySpecs has inspected over 160,000 wind turbines in over 31 countries, becoming the world leader in understanding the health of turbine blades. Identifying issues with turbine blades is only the first step. In 2019, SkySpecs launched Horizon to be a platform for SkySpecs to offer a multi-layered solution for customers that includes: data collection, wind turbine blade engineering expertise, and a place for all stakeholders to collaborate to manage and analyze massive amounts of data, spot trends, and create plans for high-cost repair campaigns. In 2021, SkySpecs acquired two companies specializing in wind turbine drivetrain monitoring and financial management, further expanding our asset management portfolio. Ultimately, this will help reduce the cost and risk of operations for the industry.

**What will I be getting myself into?**
In general, SkySpecs will probably be unlike any place you've ever worked. You will find a high-energy environment filled with incredibly smart people solving hard problems. SkySpecs values collaboration, multidisciplinary problem solving, and a mantra of ‘under-promise, over-deliver'. SkySpecs is at a critical maturity period where there are an endless number of opportunities to make an impact.

You will be a task-oriented tech hero. You will support teams across the globe with software tools, information management, security, technology, and more. You'd be part of a small but supportive team making quick decisions and helping others wherever possible. You will empower our employees to thrive in their domain while ensuring the solutions used are scalable. We want to equip every employee with tech that allows them to succeed. We do everything We can not be a roadblock while recognizing that a growing company comes with growing security needs. We do not have any on-premise IT infrastructure. Everything we do is cloud-based SaaS.

**As an IT Coordinator, you will**:
Help ensure that our employees can use the tools they need to succeed in their daily work. Some highlights from your coming year could include:
**Requirements of the job**:

- Equipment procurement, device & account setup, user account management, employee onboarding & offboarding, ongoing training, IT helpdesk, etc.
- Assisting in making our daily portfolio of 100+ cloud software tools manageable, approachable,
and helpful for our team.
- Researching, trying out, and vetting new tools to determine company or department use
viability.
- Documenting changes to (and the creation of) IT processes and procedures. Supporting our 200+ employees across the globe (with a primary focus on India and our Hyderabad office) to ensure they have the equipment to work comfortably wherever they are. We have field teams on boats in the Arctic Circle, we have people working from offices, we have people working from home. There is no one-size-fits-all solution to this, it requires empathy for each individual and their unique situation while attempting to remain equitable across individuals and teams.

**Bonus points for**:

- At least three years of experience in an operational IT role, working directly with employees,
hardware, and software
- A degree in a technical field (information systems, information technology, etc.)
- Knowledge of all three major operating systems (Windows, MacOS, Linux - specifically Ubuntu)
- Experience with Mobile Device Management (MDM) software
- Experience with ISO and SOC standards for information security
- An interest in tinkering with technology - don't be afraid to use a screwdriver
- Work out of our Hyderabad office at least twice per week and provide emergency support at the office when needed
- Strong process development and documentation experience
- Responsible management of valuable assets
- Empathy, patience, and eagerness to help others
- A high level of autonomy and self-direction

**Perks of the Job**:

- Generous Leave Plan that is probably the best in the industry
- Well-defined training budget to upskill based on interest areas
- Flexibility: We have a trust-based culture. Practically, if you need to work from home to manage your work-life balance, you are free to do so. However, we all collaborate in our office space thrice a week, which is usually a Monday, Wednesday & Friday
- Global Diversity: You get to work with teams from 5 different countries and multiple nationalities


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