Process Expert

4 weeks ago


Bengaluru, India Siemens Full time

Hello Visionary

We provide transactional and digital Opportunity-to-Cash services from lead generation to the collection of incoming payments.We support Siemens businesses in driving top-line growth, profitability, cash conversion and customer intimacy.We are increasing efficiency across different businesses through process reengineering, simplification, digital services and Opportunity-to-Cash integration. We act as one global team, jointly delivering maximum value to our customers as their trusted Partner of Choice by driving E2E processes and digital transformation in an entrepreneurial way.

We are looking for Process Expert - Opportunity to Cash

We are looking for a highly skilled Microsoft Dynamics Support Consultant who will be responsible for supporting Microsoft Dynamics 365 platform.
- Good interpersonal skills such as being to present complex ideas to groups, active listening, and build long-term relationships with existing clients.
- Excellent communication skills, both written and verbal.

You’d describe yourself as:

- Taking ownership of technical issues, understanding customer requirements and working within escalation process to resolve more advanced issues.
- Review inbound cases
- Collaborate with engineering and product delivery teams to understand product and project requirements.
- Work collaboratively with team members to troubleshoot and resolve D365 Issues.
- Continue monitoring & fine-tuning performance for D365 instances.
- Collaborate with developers, integrators, and business partners for system enhancements/upgrades
- Escalation issues / options / risks / awareness and facilitates technical sessions / issue resolution
- Skilled with knowledge transfers / handoff s (e.g., support transition / knowledge)
- Ability to support / troubleshoot complex integrations and data
- Ability to program for support activities / small enhancements and support of project
- Proactively learn and utilize new technologies, concepts, and procedures as appropriate to project requirements
- Ability to work with geographically dispersed teams
- Actively chase and track updates on work from internal customers/teams
- Ensure best practices ITIL process are followed
- Lead improvement continuous plan
- Identify services improvements

Ready to unlock the full potential of technology? Join us


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