Front Office Executive

2 months ago

Mumbai, India JLL Full time

JLL supports the Whole You, personally and professionally.

Front Office Executive
Work Dynamics

**What this job involves**:
Meets with customers/clients with zeal and provides outstanding customer service to all visitors of the facility.
Maintaining records for all stationery material ordered from the reception in form of Inward and outward register. The soft copy will be available on MS teams.
Attending the incoming call in a professional manner. Knowledge of basic Cisco phone handling will be added advantage.
Supporting employees to get their ID & Access card.
Coordinating with Global Security Team for activation/ deactivation of access cards.
Negotiating with vendors for printing and arranging to ship the ID & Visiting cards to various locations.

**Guest House management**: There are two client leased properties used as Guest house. The FOE responsible for managing the bookings as per the policy.
Job duties include helping employees with various Engagement events, arrange for Audio/Visual Equipment’s, coordinating with event management agency for these events.
The client facing area like CX area, Board rooms are maintained & ensuring there is no maintenance issues - lighting, aircon etc.
Managing the Corrigo helpdesk - tool for employee requests. The FOE is responsible for attending to requests & tracking till closure with regular updates in tool.
Managing the team meeting cadence & supporting facility manager with MOMs & related tracker.

Performance objectives
- Meet or exceed client expectations with outstanding service delivery
- Establishment and adherence to policies & procedures for each of the tasks as advised by the manager.
- Zero complaints at reception desk.

Key skills
- Experience in managing the reception / concierge desk.
Possesses strong interpersonal Skills.
- Relevant Industry Connections - Business first attitude.
Excellent people skills and ability to interact with a wide range of client staff & visitors
- PC literacy (Sound knowledge about Excel & Power-point is preferred.) and proven ability to manage daily activities using various automated/digital systems.
- Demonstrated experience with great levels of commitment is highly desirable
- Proven ability to function effectively as part of a team
Exceptional verbal & written communication
As front office executive, 05 days working with alternate Saturday is compulsory.

Strong knowledge of property operations

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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