Avp - Regional Msf Support

7 months ago


Mumbai, India HSBC Full time

-Job description
-

***

**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The role of the Regional MSF support is important from the perspective of the necessary support required by sales teams to drive business. The support is primarily from a monitoring / tracking point of view where the sales teams are constantly updated of the latest positions in their business and accordingly interventions can be taken. This role therefore highly demands skills of co-ordination and people management.

**Principal Responsibilities**
Financial
- Facilitate the acquisition team enabling them to achieve targets
- Assisting in acquiring processing of opening NTB, Cards, PIL & HML
- Credit Card processing, File and form checking for Account Opening
- Lead Management for CEB1 and CEB 2 teams -Assigning and tracking leads
- MI Management
- MI agreement tracker to be properly maintained
- Maintaining Daily Report, Sales reports ( YTD / MTD )
- . Managing e helpline complaints for Mumbai

Customers / Stakeholders
- Ensure a consistently high level of product and service delivery for relevant customer/sales touch points
- Develop and maintain good customer relations and ensure effective service delivery
- Extend support towards reduction in KYC errors, discrepancies
- Complaint Management
- ensuring e-helpline update, closure of complaints before TAT
- Service Management-IWPs/DC pin/statements not received, request for personal detail change, request for bank details etc.
- CEP code maintenance, PF reversal requests
- Monitoring requests for Salary processing done through payments, processing of other ad hoc payments like bonus, incentives etc.
- AOF checking and maintaining, ensuring proper completeness of forms
- Compliance with Audit requirements
- KYC & NON KYC error rates



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