Associate Is-directory Assistance Operator

1 month ago

Hyderabad Telangana, India Amgen Full time

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease
- we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

**What you will do**

Let’s do this. Let’s change the world. In this vital role you will be responsible for providing accurate and efficient information to customers seeking telephone numbers, addresses, and other contact details. The role involves operating telecommunications equipment, handling high volumes of calls, and maintaining a high level of customer service.

**Roles & Responsibilities**:
Associate IS Directory Assistance Operator
- ** Provide Contact Information and Assist with Call Routing**: Respond to customer inquiries by searching directories for contact details and directly connecting calls. Facilitate operator-assisted calls for Amgen staff and ensure proper routing through proactive communication with relevant workgroups.
- ** Handle Emergency and Special Service Requests**: Assist customers in finding emergency services and handling specialized inquiries efficiently.
- ** Maintain and Update Directory Listings**: Keep internal directories up to date for individuals, departments, and business units. Manage a contact list for routing requests, frequently used numbers, and department information.
- ** Answer General Inquiries and Provide Support**: Help customers navigate the phone system, including instructions for international dialing and access to specific services.
- ** Ensure Accuracy, Speed, and Confidentiality**: Provide timely and accurate information while maintaining confidentiality and discretion in handling sensitive data.
- ** Deliver High-Quality Service Under Pressure**: Handle customer interactions with professionalism and courtesy, even in high-pressure situations, ensuring accuracy and efficiency in managing high volumes of inquiries.
- ** Utilize Telecommunications Systems and Provide Project Support**: Use telecommunications systems, computers, and directory lookup software to route calls and manage project-related updates to internal listings

**What we expect of you**

We are all different, yet we all use our unique contributions to serve patients.

**Basic Qualifications**:

- ** Master’s degree with a 1 - 3 years of experience in Computer Science, IT or related field OR**
- **Bachelor’s degree with 3 - 5 years of experience in Computer Science, IT or related field OR**
- **Diploma with 7-9 years of experience in Computer Science, IT or related field**
- Prior experience in a call center or customer service role
- Strong communication skills, both verbal and written
- Proficient in the use of computers and telecommunications equipment
- Ability to work in a fast-paced environment and meet deadlines
- Excellent customer service skills
- Strong attention to detail and accuracy
- Proficient use of M365 collaboration tools

**Preferred Qualifications**:

- ** Clear Communication & Active Listening**:

- Articulate information accurately and listen attentively to understand customer needs.
- ** Customer Service & Empathy**:

- Provide friendly, professional assistance while handling customer inquiries with patience and understanding.
- ** Problem-Solving & Attention to Detail**:

- Quickly find solutions, resolve issues, and ensure accurate information is provided.
- ** Time Management & Adaptability**:

- Handle a high volume of calls efficiently and adapt to changing needs or technologies.

**What you can expect of us**

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

**for a career that defies imagination**

Objects in your future are closer than they appear. Join us.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other

  • Associate Is-directory Assistance Operator

    4 weeks ago

    Hyderabad, Telangana, India Amgen Full time

    **Join Amgen’s Mission of Serving Patients**: At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on...

  • Ping Directory

    6 months ago

    Hyderabad, Telangana, India Alignity Solutions Full time

    Do you love a career where you Experience, Grow & Contribute at the same time, while earning at least 10% above the market? If so, we are excited to have bumped onto you. Learn how we are redefining the meaning of work, and be a part of the team raved by Clients, Job-seekers and Employees. Jobseeker Video Testimonials Employee Glassdoor Reviews If you...

  • Associate, IT Operations

    6 months ago

    Hyderabad, Telangana, India NewGlobe Full time

    **Who We Are - About NewGlobe**: NewGlobe is working with visionary governments around the world to dramatically improve the quality of basic education. Founded in 2007, we partner with governments to provide integrated school management, teacher professional development, instructional design innovation, technological system support, child-centered classroom...

  • Associate, IT Operations

    6 months ago

    Hyderabad, Telangana, India NewGlobe Full time

    Who We Are - About NewGlobe NewGlobe is working with visionary governments around the world to dramatically improve the quality of basic education. Founded in 2007, we partner with governments to provide integrated school management, teacher professional development, instructional design innovation, technological system support, child-centered classroom...

  • Azure active directory

    3 weeks ago

    Hyderabad, India ValueLabs Full time

    Dear Aspirants, Greetings from Value Labs !! We are seeking a skilled Azure Active Directory who can join our team immediately! Primary Skills : Azure Active Directory Experience: 5- 12 years Location: Hyderabad/Remote Notice period: Immediate Job Description As a Senior Windows AD System Administrator, you and your colleagues are...

  • Azure Active Directory

    4 weeks ago

    hyderabad, India ValueLabs Full time

    Dear Aspirants, Greetings from ValueLabs !! We are seeking a skilled Azure Active Directory who can join our team immediately! Primary Skills : Azure Active Directory Experience: 5- 12 years Location: Hyderabad/Remote Notice period: Immediate Job Description As a Senior Windows AD System Administrator, you and your colleagues are responsible for...

  • Azure Active Directory

    4 weeks ago

    hyderabad, India ValueLabs Full time

    Dear Aspirants,Greetings from ValueLabs !!We are seeking a skilled Azure Active Directory who can join our team immediately!Primary Skills : Azure Active DirectoryExperience: 5- 12 yearsLocation: Hyderabad/RemoteNotice period: ImmediateJob DescriptionAs a Senior Windows AD System Administrator, you and your colleagues are responsible for managing...

  • Azure active directory

    4 weeks ago

    Hyderabad, India ValueLabs Full time

    Dear Aspirants,Greetings from Value Labs !!We are seeking a skilled Azure Active Directory who can join our team immediately!Primary Skills : Azure Active DirectoryExperience: 5- 12 yearsLocation: Hyderabad/RemoteNotice period: ImmediateJob DescriptionAs a Senior Windows AD System Administrator, you and your colleagues are responsible for managing...

  • Enterprise Directory Architect

    2 days ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Tata Consultancy Services Job DescriptionJob Title: Enterprise Directory ArchitectLocation: Pan IndiaEstimated Salary: ₹1,200,000 - ₹1,800,000 per annumAbout the RoleWe are seeking an experienced Enterprise Directory Architect to join our team at Tata Consultancy Services. As an Enterprise Directory Architect, you will be responsible for designing and...

  • Azure Active Directory

    4 weeks ago

    Hyderabad, India ValueLabs Full time

    Dear Aspirants,Greetings from ValueLabs !!We are seeking a skilled Azure Active Directory who can join our team immediately!Primary Skills : Azure Active DirectoryExperience: 5- 12 yearsLocation: Hyderabad/RemoteNotice period: ImmediateJob DescriptionAs a Senior Windows AD System Administrator, you and your colleagues are responsible for managing...

  • Azure Active Directory

    4 weeks ago

    Hyderabad, India ValueLabs Full time

    Dear Aspirants,Greetings from ValueLabs !!We are seeking a skilled Azure Active Directory who can join our team immediately!Primary Skills : Azure Active DirectoryExperience: 5- 12 yearsLocation: Hyderabad/RemoteNotice period: ImmediateJob DescriptionAs a Senior Windows AD System Administrator, you and your colleagues are responsible for managing...

  • Azure Active Directory

    4 weeks ago

    Hyderabad, India ValueLabs Full time

    Dear Aspirants,Greetings from ValueLabs !!We are seeking a skilled Azure Active Directory who can join our team immediately!Primary Skills : Azure Active DirectoryExperience: 5- 12 yearsLocation: Hyderabad/RemoteNotice period: ImmediateJob DescriptionAs a Senior Windows AD System Administrator, you and your colleagues are responsible for managing...

  • Azure Active Directory

    4 weeks ago

    Hyderabad, India ValueLabs Full time

    Dear Aspirants, Greetings from ValueLabs !! We are seeking a skilled Azure Active Directory who can join our team immediately! Primary Skills : Azure Active Directory Experience: 5- 12 years Location: Hyderabad/Remote Notice period: Immediate Job Description As a Senior Windows AD System Administrator, you and your colleagues are responsible for managing...

  • Active directory specialist

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Azure AD Engineer Experience: 4 - 10 Years Location: Hyderabad Required Technical Skill Set: 1. Windows Server 2012, 2012 R2, 2016,2019 and 2022 configuration, upgradation, and administration. 2. Active Directory, Azure Active Directory, Azure RMS, Azure Active Directory Connect, Microsoft Identity Manager, DNS, DHCP, PKI, Cyber Ark Privilege...

  • Active directory specialist

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Azure AD EngineerExperience: 4 - 10 YearsLocation: HyderabadRequired Technical Skill Set:1. Windows Server 2012, 2012 R2, 2016,2019 and 2022 configuration, upgradation, and administration.2. Active Directory, Azure Active Directory, Azure RMS, Azure Active Directory Connect, Microsoft Identity Manager, DNS, DHCP, PKI, Cyber Ark Privilege Access Security...

  • Operations Associate

    1 month ago

    Hyderabad, Telangana, India Umeed NGO Full time

    **Operations Associate **|On-site, Hyderabad **About UMEED** UMEED aims to empower women socially and economically and has been working **with women from low-income communities in Hyderabad** since 2014. In our **10+ years of work with women** at the ground level, we have developed a deep understanding and carved out many livelihood interventions that are...

  • Active Directory Specialist

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Azure AD Engineer Experience: 4 - 10 Years Location: Hyderabad Required Technical Skill Set: 1. Windows Server 2012, 2012R2, 2016,2019 and 2022 configuration, upgradation, and administration. 2. Active Directory, Azure Active Directory, Azure RMS, Azure Active Directory Connect, Microsoft Identity Manager, DNS, DHCP, PKI, CyberArk Privilege...

  • Associate System Admin

    5 months ago

    Hyderabad, Telangana, India Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...

  • Operations Associate

    6 months ago

    Kukatpally, Hyderabad, Telangana, India Vir Innovations Private Limited Full time

    **Operations Associate - Trainee** Work experience: 0-2 years Location: Hyderabad (on-site) Job type: Full-time, Permanent Job shift: General **About Vir Innovations Pvt. Ltd.** Vir Innovations is a technology company based out of Hyderabad that is into Product Design and Development. We deal in segments such as robotics, automated weapon systems,...

  • Admin Assistant

    3 months ago

    Hyderabad, Telangana, India Nextgen Property Adviser Pvt Ltd Full time

    Job Tittle: Admin Assistant Experience: 1 to 3 Years Location: Hyderabad Type of Contract: Full time **Salary**: Negotiable Company Profile Property Adviser is a Directory portal (1800+ Project live on the website) serving the Hyderabad Real Estate Community for 8 years. We are a Buyers focused Prop-Tech Company creating innovative marketing and sales...