Onsite Engineer-l1

3 weeks ago

Mumbai, India Sitel Group Full time

Job Description
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Ability deploy, configure, and support operating systems on desktop and mobile
- Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
- Strong communication skills (across all levels of the organization).
- Administration and Maintenance of Dialer.
- Tickets SLA
- Managing checks for the dialer to keep it optimized
- Managing the required maintenance schedules with the OEM to keep the UCI functioning at an optimal level

Skills: (identify essential skills required or additional skills that enable success in performing this job

In the absence of Site Lead take charge of team management and over all deliverables

**End user support**
- Installation, configuration, troubleshooting, uninstallation of OS and standard Office automation
- Windows Operating system support for - Win 7.1, SP1 & Win 8.
- Installation of standard software.
- Hardware and Software upgrade on end-user computing devices.
- Managing disk/folder sharing and permission settings on desktops.
- Identify the frequent problems and reporting SITEL about the generic solution.
- Installation of Patch Updates using tool / Manual as per the frequency set by SITEL.
- Prepare & Maintain standard Operating Environment (SOE) with images for quick roll out.
- SITEL will provide access to MS Lync or other custom tool to CMS engineers to aid remote support.
- Voice & Network - need to have basic L1 knowledge, crimping, colour codes, troubleshooting techniques, etc.
- Voice - Resource should be able to configure desk phones (Avaya).

**Onsite Engineer-L1

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