MS Engineer L1- Network

3 weeks ago

Mumbai, India NTT Full time
JOB DESCRIPTION

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.Provides support to customers/users where the product is highly technical or sophisticated in nature.

Working at NTTThe MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.Key Roles and Responsibilities:Ensure that assigned infrastructure at the client site is configured, installed, tested, and operationalPerform necessary checks, apply monitoring tools and respond to alertsIdentify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detailAssist in analyzing, assigning, and escalating support callsInvestigate third line support calls assigned and identify the root cause of incidents and problemsReport and escalate issues to 3rd party vendors if necessaryProvide onsite technical support to clients and provide field engineering services to clientsConduct a monthly random review of incidents and service requests, analyze and recommend improvement in qualityProvide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTTProactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:NW L1 Support . Good to have CCNA 1 to 3 Yes Experience .Core skills Routing & Switching , with Telco management knowledgeAdvantage will be knowledge in Network area - SDWAN / Firewall / WirelessMust have Excellent Verbal and written communicationWorking in a 24 X 7 Environment (NOC)Experience in handling Bank’s and TELCO networksMonitoring, troubleshooting & management of networking devices & appliances.Extending technical support for clients over email, portal and phoneFollowing up with vendors, service providers & partners – hardware & software whenever required & resolve issues by minimizing downtimesGeneration of various weekly & monthly reports

Academic QualificationsAdvanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:Demonstrated work experienceDemonstrated experience required in Engineering function within a medium to large ICT organizationDemonstrated experience of Managed ServicesDemonstrated working knowledge of ITIL processesDemonstrated experience working with vendors and/or 3rd partiesSkills SummaryWhat will make you a good fit for the role?Network L1 Support for Edelweiss Securities LimitedWorkplace type:Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:Being part of a

global pioneer –

where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of

cutting-edge technology –

backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

Making a difference –

by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being

your best self –

in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to

own and develop your career –

with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • MS Engineer L1- Network

    1 week ago

    Mumbai, Maharashtra, India NTT Full time

    JOB DESCRIPTIONNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • MS Engineer L1- Network

    1 week ago

    Mumbai, Maharashtra, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • MS Engineer L1- Network

    3 weeks ago

    mumbai, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • MS Engineer L1- Network

    1 month ago

    Mumbai, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • MS Engineer L1- Network

    1 month ago

    Mumbai, India NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • MS Engineer L1- Network

    3 weeks ago

    Mumbai, India NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • MS Engineer L1- Network

    1 month ago

    Mumbai, Maharashtra, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Engineer L1- Network

    3 weeks ago

    Mumbai, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • MS Engineer L1- Network

    3 weeks ago

    mumbai, India NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • MS Engineer L1- Network

    1 month ago

    mumbai, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • MS Engineer L1- Network

    1 month ago

    mumbai, India NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • MS Engineer L1- Network

    1 week ago

    Mumbai, Maharashtra, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Engineer L1- Network

    3 weeks ago

    Mumbai, Maharashtra, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Engineer L1- Network

    1 month ago

    Mumbai, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • MS Engineer L1- Network

    3 weeks ago

    Mumbai, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Network Security L1

    5 days ago

    Mumbai, India NR Consulting - India Full time

    **Profile**: *** **Network Security L1** *** No. Of positions - 6 Exp: - 3-5 Years NP: 15 30 Days Location : Location Mumbai, Jog Eshwari East Sun House **Detailed JD**: *** - Skills L1 Network Security With Good Communication Skills and working knowledge on Checkpoint / Palo Alto Firewall, VPN, Proxy, WAF. Endpoint AV.

  • Onsite Engineer-l1

    2 months ago

    Mumbai, India Sitel Full time

    **Onsite Engineer-L1**: - Req ID#: 260088- Mumbai, AP, IN, 400072 Gurgaon, IN, 122003 Hyderabad, IN, 500081**Onsite Engineer-L1**: - Information TechnologyJob Description - Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. - Ability deploy, configure, and support operating systems on desktop and...

  • MS Engineer

    6 days ago

    mumbai, India NTT DATA Full time

    Job Description Want to be a part of our team? The Managed Services Cross Technology Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients...

  • MS Engineer

    6 days ago

    Mumbai, India NTT DATA Full time

    Job Description Want to be a part of our team?The Managed Services Cross Technology Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by...

  • Network Security L1

    1 week ago

    Mumbai, Maharashtra, India NR Consulting - India Full time

    Profile:***Network Security L1***No. Of positions 6Exp: 35 YearsNP: 15 30 DaysLocation : Location Mumbai, Jog Eshwari East Sun HouseDetailed JD:***- Skills L1 Network Security With Good Communication Skills and working knowledge on Checkpoint / Palo Alto Firewall, VPN, Proxy, WAF. Endpoint AV.