E-commerce Executive
2 weeks ago
E-commerce Executive
The core responsibilities of this position include:
Order management
Order processing, order fulfilment, order cancellation, order return, delivery tracking.
Customer Support
Interact and build relationship with customers to ensure satisfaction standards by attending queries, special orders, online sales invoices, product issue, returns, and complaints in a timely manner.
Inventory management
Create shipments, removals, forecast sales, and prepare orders for production.
Content creation for Social Media
Listing and Cataloging
Create, manage content/collateral/product pages/ product presentations for various categories on the website and other market places
Manage products on leading marketplace channels
Raise disputes, cases related to product listing
Ensure a complete catalogue hygiene by personally checking on the front end of all listings. Ensure the catalogue has all brand assets are updated.
Good Experience in Shopify, OMS Guru, Google Analytics, Google Ads will be an added advantage.
Sales Analysis
Analyzes sales and trends, and identify the bestselling items, and ensure that timely forecasting of inventory is in place to eliminate stock outs.
Give the design and product development team routine feedback on trends and bestselling items for new product development.
Requirement
Proficient in Excel (Vlookup, Pivot, Consolidate), Word and Power point
Fluency in English and good typing speed
Minimum 2 years of experience is required in e-commerce field.
Prepare reports and analyze conversion numbers
Analyze returns reason, SKUs and category wise of all portals/ marketplaces
Analyze positive and negative reviews
Improve customer engagement
Regular reporting on performance of the different sales channels and products
Extensive experience with e-commerce marketplace such as Amazon, Flipkart, Nykaa, Myntra etc.
Incredible attention to detail and customer experience
Analytical Skills to measure the performance of a solution
You should have a sense of urgency.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Leave encashment
Schedule:
- Morning shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- E-commerce: 2 years (required)
- total work: 2 years (required)
**Speak with the employer**
+91 8237028217
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