Verification Executive

2 weeks ago


Mumbai, India EduBridge Learning Private Limited Full time

**Reports to**:Manager - Customer Success (PPV Team)
- Maintains customer relationships by responding to inquiries; documenting actions.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers’ understanding of information and answer.
- Records customer inquiries by documenting inquiries and responses in customers’ accounts.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.

**Competencies**
- Product knowledge
- Informing others
- Data entry skills
- Organization
- Analyzing information
- Verbal communication
- Reporting skills
- Managing processes
- Customer focus service
- General consulting skills
- Multi-tasking
- Excellent Communication Skills

**Performance measurement**
- 100% Customer Satisfaction
- Average Number of calls handled per day with resolution

**Background requirement**
- Must be a Graduate
- Must have proficient skills in MS Office (Word, Excel, PowerPoint, Outlook)
- Minimum 2 years’ experience, especially in the customer service industry, is preferred
- Should know one regional language (preferred)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹9,205.33 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 +918691092153
Application Deadline: 14/08/2023
Expected Start Date: 15/08/2023



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