Procurement Sourcing Professional

5 days ago

Bengaluru Karnataka, India IBM Full time

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
- Consistently meet or exceed SLAs
- Maintain a High Level of Core performance delivery, ensuring full implementation of documented policies, procedures, and best working practices
- First escalation point on process issues
- Address any people issues actively, and maintain a high team morale overall
- Staffing, training, development, and retention of team members; mentor team in times of need.
- Identify any Operations Centre activity that may be foreseen as a risk/issue to successful process execution and take steps to mitigate the risks/issues.
- Perform root cause analysis in case of escalations and take steps to improve the robustness of the process
- Ensure audit readiness of all documents.
- Contribute to contract profitability through efficient management of resource and expense.
- Assume additional responsibilities as assigned by reporting manager.
- Directing and coaching the team of Helpdesk Agents on a need basis towards meeting customer expectations
- Ensure Customer and Stakeholders Satisfaction.
- Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the CAC process.
- Participate in periodic internal reviews and resolve any issues relating to business controls guidelines.
- Execute operational plan to ensure all client SLAs are consistently met/exceeds.
- Provide thought leadership to the team.
- Assume additional responsibilities as assigned by reporting manager.

Required Technical and Professional Expertise
- Have a minimum Bachelor’s degree and at least 4-5 years of end to end Procurement experience ideally within a large organization and a fast-paced environment
- Be able to engage diverse internal business unit clients proactively, negotiate desired positions with suppliers effectively and resolve conflict in a timely manner to achieve business outcomes
- Be a self-starter who continuously seeks out alternatives to deliver an improved solution or value add outcome and who is comfortable working in a matrixed organization
- Values personal development and collaborates well within a team environment
- Strong communication skills - written and oral
- Ability to think on one's feet and isn't afraid of engaging in critical thinking and decision making.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Maintains confidentiality, Listens to others without interrupting.
- Verbal Communication - Excellent verbal communication skills required. Needs to talk with the Supplier over phone as and when required. Listens and gets clarification; Responds well to questions.
- Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Preferred Technical and Professional Expertise
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting.
- Verbal Communication - Excellent verbal communication skills required. Needs to talk with the Supplier over phone as and when required. Listens and gets clarification; Responds well to questions.
- Written Communication - Writes clearly and informatively; Able to read and interpret written information.
- Would be a part of the team which will be supporting procurement of a global client.
- Any Graduate with 5+ of Procurement experience.

About Business UnitThe IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professi

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