Service Account Representative

3 weeks ago


Pune, India Tetra Pak Full time

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

**Job Summary**:
As a Services Account Representative, you will be responsible to execute the delivery of high-quality service administration across several areas or functions. Ensure satisfaction of relevant stakeholders by providing high quality administrative services at agreed service level. The position is permanently based in Chakan, Pune

**What you will do**:

- Lead administration of sales opportunities based on customer information, together with Services Key Accounts Manager & Services Account Managers.
- Lead communication and planning with customers for service and maintenance events, permanent solutions and mandatory re-building kits.
- Lead customer enquiries, respond and channel it into the organization including technical sales.
- Lead customer related master data updates and ensures accuracy to drive transactions sales and service business.
- Participate with input to the preparation of the sales strategy including Services Key Account Plan by using internal and external data sources.
- Participate in customer relationships from an operational perspective and transactions sales through structured communication
- Participate in analysis and follow-up customer satisfaction results together with Services functions.
- Participate in preparation of service contract execution and confirm resources for delivery of services and service delivery control.

**We believe you have**:

- 3 to 4 years of leadership experience in administration
- Strong productivity & continuous improvement focus
- Demonstrated exceptional Customer Service skills
- Advance Excel Skills
- Proven record of process implementation, discipline and organizational agility
- Strong continuous improvement focus
- Demonstrated Leadership Elements : Change, Collaborate and Perform
- University Bachelor in technical / business disciplines or equivalent

**We Offer you**:

- Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- Culture that pioneers spirit of innovation where our engineering genius drives visible result
- Equal opportunity employment experience that values difference and diversity
- Market competitive compensation and benefits with flexible working arrangements

This job posting expires on 11th June 2023



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