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Okta
2 weeks ago
Overview:
**Responsibilities**:
- Technical Support:
o Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration.
o Investigate and resolve complex technical issues promptly.
o Collaborate with L1 / L2 support and engineering teams to ensure timely resolution.
o Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc.
o Well versed with all the various CIAM components and modules.
o Experience in the design and implementation of CIAM custom connectors.
o Web Services (both Soap Based as well as Restful).
- Platform Expertise:
o Develop in-depth knowledge of Auth0 and Okta CIAM platforms.
o Assist customers with configuration, integration, and customization.
- Incident Management:
o Monitor and manage incidents, adhering to SLAs.
o Document troubleshooting steps and resolutions.
- Customer Communication:
o Communicate effectively with customers, providing clear and concise instructions.
o Escalate critical issues to L3 support or engineering teams.
- Continuous Improvement:
o Identify areas for process improvement and contribute to knowledge base articles.
o Stay updated on industry trends and best practices.
**Qualifications**:
- Bachelor’s degree in computer science, Information Technology, or related field.
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Okta
2 weeks ago
Greater Noida, India Wipro Limited Full timeGreater Noida, India - Tech Hiring - 3072394 **Job Description**: - Responsibilities - Technical Support: - o Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration. - o Investigate and resolve complex technical issues promptly. - o Collaborate with L1 / L2 support and engineering teams to...
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Okta
2 weeks ago
Greater Noida, Uttar Pradesh, India Wipro Limited Full timeGreater Noida, India Tech HiringJob Description: Responsibilities Technical Support:- o Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration.- o Investigate and resolve complex technical issues promptly.- o Collaborate with L1 / L2 support and engineering teams to ensure timely resolution.- o...
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okta
2 weeks ago
Noida, Uttar Pradesh, India Wipro Full timeResponsibilities Technical Support: o Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration. o Investigate and resolve complex technical issues promptly. o Collaborate with L1 / L2 support and engineering teams to ensure timely resolution. o Hands-on design, implementation, configuration,...
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Noida, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
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Assistant Manager
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Noida, Uttar Pradesh, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
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noida, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
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4 weeks ago
Noida, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
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