okta

2 weeks ago


Noida, Uttar Pradesh, India Wipro Full time
Responsibilities

Technical Support:
o Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration. o Investigate and resolve complex technical issues promptly. o Collaborate with L1 / L2 support and engineering teams to ensure timely resolution. o Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc. o Well versed with all the various CIAM components and modules. o Experience in the design and implementation of CIAM custom connectors. o Web Services (both Soap Based as well as Restful).

Platform Expertise:
o Develop in-depth knowledge of Auth0 and Okta CIAM platforms. o Assist customers with configuration, integration, and customization.

Incident Management:
o Monitor and manage incidents, adhering to SLAs. o Document troubleshooting steps and resolutions.

Customer Communication:
o Communicate effectively with customers, providing clear and concise instructions. o Escalate critical issues to L3 support or engineering teams.

Continuous Improvement:
o Identify areas for process improvement and contribute to knowledge base articles. o Stay updated on industry trends and best practices. Qualifications

  • Bachelor's degree in computer science, Information Technology, or related field. OKTA - Identity and Access Management

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