Tele Collection Executive

2 months ago

Gurugram Haryana, India SES financials Full time

_**URGENT HIRING **_
- **Job Title: Collection Tele Caller**_
- **Job Summary**:_
- **The Collection Tele Caller is responsible for contacting customers to remind them of their outstanding payments, negotiating payment arrangements, and updating account information.**_
- **Key Responsibilities**:_
- **1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company.**_
- **2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures.**_
- **3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made.**_
- **4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments.**_
- **5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner.**_
- **6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices.**_
- **7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team.**_
- **8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures.**_
- **9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company.**_
- **10. Perform any other duties as required by the collections team.**_
- **Qualifications**:_
- **1. High school diploma or equivalent.**_
- **2. Minimum of 1-2 years' experience in a collections or customer service role.**_
- **3. Excellent communication and interpersonal skills, with a strong customer service orientation.**_
- **4. Ability to negotiate payment arrangements with customers.**_
- **5. Ability to work independently and as part of a team.**_
- **6. Strong organizational skills and attention to detail.**_
- **7. Knowledge of collections practices and regulations is preferred.**_
- **8. Ability to work under pressure and meet tight deadlines.**_
- **9. Proficient in using Microsoft Office and collections software.**_
- **10. Bilingual skills in English and another language may be preferred, depending on the customer base.**_
- **Salary**:_
- **The salary for this position will be commensurate with qualifications and experience.**_
- **DIRECT COMPANY NO CONSULTANCY NO PLACEMENT OFFICE**_
- **Note**:_
- **This job description is intended to provide a general overview of the requirements of the position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. The incumbent may be required to perform other duties as assigned.**_
- **LOCATION:

- GGN PHASE 5**_
- **Regards,**_
- **Human Resource**_

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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