Experience Ambassador

21 hours ago

Pune Maharashtra, India JLL Full time

JLL supports the Whole You, personally and professionally.

The Experience Ambassador is responsible for creating extraordinary and memorable experiences for customers, guests, or visitors. This role focuses on elevating the overall customer journey by providing personalized, high-touch service and ensuring that every interaction exceeds expectations. The Experience Ambassador serves as a brand representative, embodying the company's values and culture while fostering lasting relationships with clients.
**Key Responsibilities**:
Greet and welcome guests, providing a warm and engaging first impression
Anticipate and fulfill guest needs, often before they are expressed
Customize experiences based on individual preferences and requirements
Serve as the primary point of contact for guests throughout their journey
Provide expert knowledge about products, services, facilities, and local area attractions
Coordinate with various departments to ensure seamless delivery of services
Handle special requests and arrange unique experiences or activities
Resolve issues and concerns promptly and effectively, ensuring guest satisfaction
Collect and act on feedback to continually improve the guest experience
Maintain detailed guest profiles and preferences for future visits
Promote and upsell additional products or services when appropriate
Organize and host special events or activities to enhance the guest experience
Ensure all areas of responsibility are presentable, clean, and welcoming
Stay informed about industry trends and innovative experience-enhancing practices
Contribute to the development of new experience initiatives and programs
**Required Qualifications**:
Bachelor's degree in Hospitality, Tourism, Business, or related field preferred
Proven experience in customer service or guest relations, preferably in a luxury or high-end environment
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in relevant computer systems and software
Ability to work flexible hours, including evenings, weekends, and holidays
Professional appearance and positive attitude
**Preferred Qualifications**:
Experience in event planning or concierge services
Knowledge of multiple languages
Understanding of luxury brands and high-end customer expectations
Training in first aid and emergency response
**Key Skills and Attributes**:
Exceptional customer service orientation
Creativity and ability to think outside the box
Emotional intelligence and empathy
Cultural awareness and sensitivity
Ability to remain calm under pressure
Proactive and self-motivated
Adaptability and quick thinking
Strong organizational skills
Passion for creating memorable experiences
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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