Supervisor, Customer Solutions 1

2 weeks ago


Bengaluru, India PayPal Full time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

**Job Description**:
Job Description:
Leadership: Lead and coach teams in delivering on established standards.
- Language: Advanced writing and communication skills in English.
- Motivation: Ability to coach and motivate team members to achieving goals and following standards.
- Planning: Set, monitor, and optimize goals to meet performance objectives.
- Focus: Strong focus on meeting SLAs, compliance standards, delivery metrics, and process improvements
- Collaboration: Working with teams across the organization to forecast and schedule operations activities

Your previous experience counts And although additional skills are not required, they could qualify you for additional roles or expanded responsibility within the Customer Experience team.
- In-bound and out-bound customer engagement
- Proven leadership, team management, mentoring and coaching roles
- Editing, blogging or any form of online or written communication
- In-depth knowledge of social media platforms and their communities
- Training and development

**Experience**
- Experience: 2-4 years in customer engagement, sales, marketing, or similar.
- Leadership: 2 years team leadership
- Education: Graduation or Post graduation

NOTE - The applicant has to be comfortable with working on night shifts and rotational Week offs.

**Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including**:

- ICICI Lombard Health Care medical plan
- Dental and vision
- Claims process
- Help with your medical plan
- Group personal accident insurance
- Group term life insurance
- Group critical illness insurance
- Business travel insurance
- Gratuity scheme
- Employee Stock Purchase Plan
- National pension scheme
- Time off and leaves
- Disability leave
- Employee Assistance Programme
- Manage stress
- Adoption assistance
- PayPal Gives
- Healthy eating at PayPal
- Performance-based awards
- Educational Assistance Programme
- Telecommuting and flexi-work arrangements
- Family support
- Support for new parents
- Developmental assistance

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.


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