Eco Middleware Support

6 months ago

Bengaluru Karnataka, India SMC Squared Full time

**Middleware Support Engineer - **E-Commerce Operations (ECO)

Our team members will also be able to understand complex culture of diversity, intellectual curiosity, and problem solving.

**Position Overview**

**Responsibilities**

Must be able to
- Participate with other team members on managing availability and performance of mission critical services, building automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions
- Participate in the Software Development Lifecycle of infrastructure-services, from inception and design, through to deployment, operation and refinement
- Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews
- Maintain services once they are live by measuring and monitoring availability, latency and overall system health
- Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity
- Practice sustainable incident response and postmortems
- Participate with other thought-leader in system design, software platforms and frameworks, capacity planning, and launch reviews. This would include cross-team collaboration with Site Reliability Engineering and Platform Tooling teams.
- You'll participate in global technical infrastructure planning across ECO and Product Engineering teams.
- Provide guidance to other team members on managing availability and performance of mission critical services, suggesting automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions
- Mentor under other Senior team members on design techniques and infrastructure standards, and cultivate innovation and collaboration
- Perform and understand configuration management and compliance.
- Properly document Change Request and properly communicate progress/resolutions on Incidents, Problems and Root-cause-Analysis within the company's Service Management portal.
- Manage projects priorities, deadlines, and deliverables via Agile team processes.
- Demonstrate proven behavioral skills, including being a team player, sound thinking and judgment, achieving results, relating to people, managing work effectively, and leading by example
- Rotating on-call support - "own your systems"

Other typical tasks may also include...
- Contribute to one or more Community of Practice areas, contributing to topic discussions and sharing ideas

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

**Required Knowledge, Skills and Experience**

Minimum/Essential Qualifications:

- Work experience supporting distributed systems
- Experience with Microsoft Azure, Windows servers or Virtual Machines, Linux Systems Administration, cloud provisioning
- Work or Academic experience designing and developing systems or infrastructure automation / Infrastructure-as-Code
- Ability to debug, optimize code, and automate routine tasks
- Ability to support and execute Software deployments with CICD tools.
- Systematic problem-solving approach coupled with effective communication skills and a sense of drive
- Associates's degree in Computer Science or a related field with a minimum GPA of 3.0- or 2 to 4-years relevant work experience
- 1 to 4 years of experience in System Engineering or Software Engineering roles
- Must be detail Orientated
- Excellent communication, problem solving & customer service skills
- Continually striving to gather current knowledge and information relevant to business needs in order to achieve results
- Provide support for complex issues
- Actively exchange ideas with others and build on their ideas to identify solutions
- Demonstrate honesty, integrity, and professionalism at all times
- Able to work independently or collaboratively and maintain a positive attitude
- Able to initiate action and build relationships within the department
- Good planning & Organizational skills, with the ability to diagram and document.
- Developing, designing, or creating new ideas, relationships, systems, or products, including artistic contributions
- Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
- Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
- Must demonstrate the following behavioral competencies; analytical capacity, attention to detail, communication proficiency, continuous learning, customer/client focus, developing others, ethical conduct, information seeking, initiative, manages execution, personal effectiveness/credibility, positive attitude, problem solving, professionalism, project management, relationship building, thoroughness, and time management

**Preferred Qualifications**:

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