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B2b Client Success Associate
3 weeks ago
Role & Responsibilities
- Cultivating solid relationships with clients through the provision of exceptional service
- Maintaining an accurate record of all existing clients & deliverables
- Responding to client inquiries in a timely and professional manner
- Managing all incoming data files from clients
- Reviewing data for inconsistencies or anomalies & communicating with clients about data changes or requirements
- Preparing detailed reports for management and other teams by analyzing and interpreting data
- Liaising with internal cross-functional teams to fulfill client expectations
- Graduate from a reputed institution
- 1 to 3 years of relevant work experience
- A user-first mindset
- Excellent verbal and written communication skills
- High attention to detail
- Ability to work independently and flexibly
- Ability to work exceptionally in a team & work across diverse teams
- Exceptional organizational skills
- Drive to innovate & add value
- Ability to work well under pressure and meet deadlines
**Salary**: ₹400,000.00 - ₹500,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer support/Customer Sucess: 1 year (preferred)
- handling B2B clients: 1 year (preferred)
- Database management: 1 year (preferred)
- Health insurance
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