Branch Process Support

6 months ago


Mumbai Maharashtra, India IDFC FIRST Bank Full time

**Role/ Job Title**:
Branch Process Support

**Function/ Department**:
Retail Liabilities

**Job Purpose**:
The purpose of this role is to assist in creating a strong operational and customer centric framework at all the urban branches by designing the process enabling them to perform their day to day task with ease and at the same time maintain highest level of compliance and service standards.

**Roles & Responsibilities**:
Assist in drafting & designing the process for the Urban Branches in line with the Internal & External Regulatory guidelines.

Active Participation with Product, Business, Compliance & Risk team in drafting and reviewing processes.

Build synergies and efficiencies by way of customer first approach while designing the process framework.

Implementation of effective controls to avoid probable financial loss.

Identify and work on Digitizing manual processes based on need and scope.

Timely review of the existing process to ensure compliance to the guideline issued by the regulator.

Review of process to ensure the effectiveness and gap identification. Take Corrective action on the same.

Implementation of all the New and revised regulatory guidelines as and when issued.

Continuous engagement with various stake holder in the organization to Improve process & Service efficiency at branches.

Work Closely with ROSM Channel, Branch Control, Internal Audit, Customer Experience & Risk team for their inputs on process efficiency, process gaps, process simplification, challenges in implementation etc.

**Education Qualification**:
**Graduation**: Any Graduation.

**Experience**:
2 to 5 years of relevant experience.


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