Officer/executive - Customer Service & Ramp

1 month ago

Lucknow, India Indigo Airlines Full time

**Officer/Executive - Customer Service, Security, Ramp
**Job Location **- Lucknow

**Date of Interview **- 28th May 2023

**Registration Time **- 8:00 AM to 10:00 AM (Request to please reach the venue on time for a smooth process).

**Interview Time **- 10:00 AM to 2:00 PM

**Interview Venue - **Hotel Silvete **, 4 A, 4 A, Rana Pratap Marg, opp. National P.G College, Hazratganj, Lucknow, Uttar Pradesh 226001

**Mandatory Documents required during interview. (Both Original & Photocopy)**

**1. CV**

**2. PAN Card**

**3. Adhaar Card ( with Address)**

**4. Passport ( with Address)**

**5. Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.**

**Eligibility Criteria**:
**1. Educational Qualification**:Graduates from a Recognized Board or University as determined by IndiGo.

3. **Desired Skills**:Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

4. Airport Operations Experience Preferred.

5. No Visible Tattoo marks/ body art

**Requirement**:
**A. Mandatory Requirements**:
**a) For Customer Service **- Good Communication, Pleasing Personality

b) **For Ramp **- Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

**B. Educational Requirement**:

- **For Freshers**:
**a) **For Customer Service **- Graduation

**b) **For Security - **Graduation

**c) **For Ramp - **Graduation

**a) **For Customer Service **- 1+ years of Experience Graduation

**b) For Security - **1+ years of Experience Graduation

**c) For Ramp - **12 pass or Diploma

**a) **For Customer Service **- 12 pass or Diploma

**b) For Security - **12 pass or Diploma

**c) For Ramp - **12 pass or Diploma

**C. Preferable Requirement**:
**a) For Customer Service **- Well versed in Customer Dealing

b) **For Ramp **- Load & Trim License, 12th Science Background

**Job Description -**

**Customer Service -**

**Job purpose**:
**To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.**

**Key responsibilities and accountabilities**:
**Assist customers through all procedures related to arrivals & departures in the following activities.**

**Reservations & ticketing**:
**- Making reservations across the counter**

**- Selling of tickets.**

**- Remitting cash to the concerned department.**

**- Answering customer queries over the telephone.**

**Departures**

**- Attend the pre - flight and post flight briefings.**

**- Setting up of check in counters.**

**- Screening of checked in baggage.**

**- Maintain high quality of Check in procedures.**

**- To assist customers with special requests.**

**Arrivals**

**- To assist customers with special requests.**

**- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.**

**- Co-ordination with the baggage vendor for the damaged bags.**

**- Follow up with the en-route stations regarding lost baggage.**

**Post flight departure**

**- Filing of all necessary flight papers**

**- Any other responsibility assigned by the management from time to time**

**“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”
**Ramp -**

**L&T & LO certification preferred
**- Confirm the ETA of the flight from OCC or System (Navitaire).**

**- Take the bay no. from Apron and convey it to all the stations on R.T.**

**- Ensure that you are at the bay D-20 mins with all the equipment's required.**

**- Note down the Touch down and Chocks and convey it on R.T.**

**- Align the ramp properly.**

**- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.**

**- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.**

**- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.**

**- After departure make sure that all the equipment's are sent back to the transport yard.**

**- Fill the ramp filling.**

**- During the flight ensure everyone is smooth, safe and flight is on time.**

**Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.**

**“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

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