Customer Relationship Executive
3 weeks ago
Job Title: Customer Relationship Executive
**Responsibilities**:
- Build and maintain positive relationships with customers through regular communication and follow-up
- Address customer inquiries and concerns promptly and professionally
- Keep accurate records of customer interactions and transactions
- Collaborate with internal teams to ensure customer needs are being met
- Identify areas for improvement in customer service and provide suggestions to management
- Maintain knowledge of company products and services to effectively answer customer questions and promote sales
- Monitor customer satisfaction levels and provide reports to management
- Conduct customer surveys and analyze feedback to improve customer experience
**Requirements**:
- Proven work experience in a customer service or customer relationship role
- Excellent communication both in English and Hindi and interpersonal skills
- Strong problem-solving and critical thinking skills
- Ability to work in a team environment
- Proficient in Microsoft Office and CRM software
- Strong attention to detail
- Ability to handle stressful situations with professionalism and composure
**Salary**: ₹10,000.00 - ₹12,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Expected Start Date: 15/05/2023
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