Jr Customer Service Executive

3 weeks ago

Pune, India Tata Communications Full time

**Job Family Descriptor Roles and Responsibilities**:
**RBI Compliance Activities**:
Coordinate Vulnerability Assessment and Penetration Testing (VAPT) scans and track mitigation efforts.

Assist in failover testing and restoration drills to ensure business continuity.

Monitor and ensure compliance with backup procedures and policies.

Administer user access and role compliance to maintain data security.

**Firewall Rule Review**:
Collaborate with the Network team to review and verify firewall rules for optimal security.

**Asset Management Validation and Reconciliation**:
Conduct regular audits to validate and reconcile IT assets, including hardware and software.

Monitor End-of-Life (EOL) and End-of-Support (EOS) status of assets to ensure timely replacements.

Track software licenses and compliance.

**SLA Management**:
Monitor Service Level Agreements (SLAs) to ensure that IT services are delivered as per agreed-upon standards.

Assist in resolving any SLA breaches or escalations.

**Documentation and Reporting**:
Maintain detailed records of compliance activities, reports, and findings.

Prepare regular status reports and presentations for management.

**Stay Updated**:
Keep abreast of the latest RBI compliance requirements, IT best practices, and industry trends.

Broad outline of the Role

experience in IT compliance and operations roles.

Familiarity with RBI compliance guidelines is a plus.

Strong analytical and problem-solving skills.

Excellent communication and collaboration abilities.

Ability to work in a team and adapt to a fast-paced environment.

Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience
Graduate with 0-4 years of experience Other knowledge/skills
NIL Key Responsibilities
Maintain daily activities and routines.
Ensure SLA are achieved and work proactively to maintain the same. Technical Competencies Knowledge / Skills Communication Skills

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