Quality Assurance Professional: Application Services

4 weeks ago

Kolkata, India IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
- Strategic Quality Planning: Understand client expectations on delivery performance, value delivery, quality, productivity etc and develops an account quality strategy and related plan in consultation with Account leadership team and aligned with account strategy
- Process Management: Define account specific delivery processes and/or tailor org processes to meet account execution objectives
- End to End Process Deployment: Consistent deployment of processes across accounts and drive compliance to standards, enables account on this aspect
- Change management / Process transformation: Drive process transformation at account level and drive transformation towards innovation and continuous improvement
- Risk Management: Identifies early warning and trouble projects and help projects to respond to risks on delivery aspects.
- Enhance client Experience: Drives improvements in execution capability of the account and project level innovation and thereby enhance client satisfaction
- Metrics, Analytics and Bench marking: Drives metrics dashboards on delivery performance, related analytics to facilitate decision making and provides industry and competition perspectives on delivery performance and quality aspects
- Solution/Contracts: Provides inputs and participate in reviews

**Required Technical and Professional Expertise**
- This role manages the execution of the CRM Quality Assurance steps, for fee-based, services proposals and their resultant projects within a business unit, in compliance with the World Wide Quality Assurance/Management Discipline (WWQA/MD).
- As an independent reviewer for fee-based, services engagements, they assess and make recommendations to influence the viability, risk, project management, profitability and customer satisfaction in services solution design and delivery.
- They provide advice and counsel to project managers, line managers, and executives regarding opportunity bid decisions, risk mitigation and containment, proposal quality, project health, and business management practices and procedures.
- The employee Influences the functional strategy.

**Preferred Technical and Professional Expertise**
- This role manages the execution of the CRM Quality Assurance steps, for fee-based, services proposals and their resultant projects within a business unit, in compliance with the World Wide Quality Assurance/Management Discipline (WWQA/MD).
- As an independent reviewer for fee-based, services engagements, they assess and make recommendations to influence the viability, risk, project management, profitability and customer satisfaction in services solution design and delivery.
- They provide advice and counsel to project managers, line managers, and executives regarding opportunity bid decisions, risk mitigation and containment, proposal quality, project health, and business management practices and procedures.
- The employee Influences the functional strategy.

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming

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