Soft Skill Trainer
5 months ago
_Strong soft skills expertise:_ Demonstrated expertise in areas such as effective communication, active listening, empathy, conflict resolution, and customer service excellence.
- _Customer service oriented:_ Should have prior knowledge of customer care processes and techniques. Proficient in MS Office - Excel, Word and PowerPoint, etc
- _Training and facilitation skills:_ Proven ability to design and deliver engaging and interactive training sessions using a variety of methodologies. Experience with e-learning platforms and tools is a plus. Should be TTT certified on soft skills
- _Analytical and problem-solving skills:_ Ability to assess training needs, analyze performance data, and develop targeted training plans to address skill gaps
- _Excellent communication skills:_ Strong verbal and written communication skills (In English and Hindi or in English and Vernacular language), with the ability to convey complex concepts in a clear and concise manner
- _Adaptability and flexibility:_ Willingness to adapt training approaches to meet the diverse learning styles and needs of contact center agents. Openness to feedback and a continuous improvement mindset
- _Organizational and time management skills:_ Ability to manage multiple training projects simultaneously, meet deadlines, and prioritize tasks effectively
- _Bachelor's degree:_ A bachelor's degree in a relevant field such as training and development, communications, or psychology is preferred
- _Certifications:_Any relevant certifications in soft skills training, customer service, or contact center operations are advantageous
**Job Types**: Full-time, Permanent
**Salary**: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Calcutta Bagh Bazar, West Bengal: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 2 years (preferred)
- Soft Skill Trainer: 1 year (required)
**Language**:
- English (preferred)
License/Certification:
- Soft Skill Trainer Certificate (required)
Work Location: In person
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