Process Trainer Bpo
2 months ago
Trainer_BPO
Job Details & Requirements
Designation: Trainer_BPO
Experience
- 2 Years of Experience (Minimum)
Qualification
- Any Graduate/HSC
**Salary**: ₹25,000 - ₹30,000 per month
We are looking for a trainer to train our customer support group (outbound and inbound teams) on the following,
Call handling process
Soft skills
Communication skills
Query resolution
**Responsibilities**:
Excellent Communication Skills
Should have an in depth knowledge of call handling process.
Proficiency in Soft skills training
Audit customer calls and give feedback to customer support group and concerned stakeholders
Documenting training progress and reporting to concerned stakeholders
Should have classroom training experience including running orientation programs for new joiners in customer support group
Should have knowledge of industry standards related to customer satisfaction scores
Conduct short modules of refresher training on the floor.
Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
Able to plot and analyze key performance metrics related to customer support function.
Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
A customer service mindset and values like empathy are highly desirable.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
**Speak with the employer**
+91 8459258290
-
Process Trainer Healthcare
1 week ago
Nagpur, India AseUp Consultancy Full timeProcess trainer/Product trainer Healthcare Experience is preferred BPO background Good communication skills Minimum 2 year experience as a trainer. International BPO **Salary**: ₹250,000.00 - ₹600,000.00 per year Schedule: - Day shift - Rotational shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's (required) Work...
-
Process Trainer
1 month ago
Nagpur, India CareerGo Staffing Solutions Full timeProcess Trainer BPO Designation: Trainer or Process Trainer: Training & Quality_BPO Experience: Min 1-2 years experience Qualification - Any Graduate Shift Time: Day Shift **Salary**: Salary: 25K Gross - 30K Gross(Depending on experience) Job Summary - Customer orientation & customer first belief - Analytical, logical, reasoning & numerical ability -...
-
Process Trainer
1 week ago
Nagpur, India Teams Fusion Full timeTrainer or Process Trainer: Training & Quality_BPO Designation: Trainer or Process Trainer: Training & Quality_BPO Experience: Min 1-2 years experience Qualification - Any Graduate Shift Time: Day Shift **Salary**: Salary: 25K Gross - 30K Gross(Depending on experience) Job Summary - Customer orientation & customer first belief - Analytical, logical,...
-
Trainer (Bpo Industry)
1 month ago
Nagpur, India Altius Customer Services Pvt Ltd Full time**Designation: Training & Quality_BPO** **Trainee Experience: Min 1 to 2 years experience** **Qualification - Any Graduate** **Shift Time: Day Shift** **Salary: 25K Gross - 35KGross (Depending on experience)** - **Responsibilities and Duties-**_ - Seeking Trainer (Training and Quality) and implement effective methods to educate, enhance performance &...
-
Bpo Trainer
2 weeks ago
Nagpur, India Atreus consultant Full timeDesignation: Trainer_BPO Experience - 2 Years of Experience (Minimum) Qualification - Any Graduate/HSC **Salary**: ₹25,000 - ₹30,000 per month We are looking for a trainer to train our customer support group (outbound and inbound teams) on the following, - Call handling process - Soft skills - Communication skills - Query...
-
Process Trainer
2 weeks ago
Nagpur, India Hexaware Technologies Full timeUrgent Openings for Soft Skill Trainer at Nagpur TrainerRequirements:Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments and self-assessment assignmentsDefining appropriate learning methodologies and approaches, content and evaluation strategyUpdating training materials based on the needs...
-
Process Trainer
7 days ago
Nagpur, India Hexaware Technologies Full timeUrgent Openings for Soft Skill Trainer at Nagpur TrainerRequirements:Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments and self-assessment assignmentsDefining appropriate learning methodologies and approaches, content and evaluation strategyUpdating training materials based on the needs...
-
Process Trainer
2 weeks ago
nagpur, India Hexaware Technologies Full timeUrgent Openings for Soft Skill Trainer at Nagpur TrainerRequirements:Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments and self-assessment assignmentsDefining appropriate learning methodologies and approaches, content and evaluation strategyUpdating training materials based on the needs...
-
Process Trainer
7 days ago
nagpur, India Hexaware Technologies Full timeUrgent Openings for Soft Skill Trainer at Nagpur TrainerRequirements:Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments and self-assessment assignmentsDefining appropriate learning methodologies and approaches, content and evaluation strategyUpdating training materials based on the needs...
-
Trainer bpo
2 months ago
Nagpur, Maharashtra, India Teams Fusion Full timeTrainer_BPO Job Details & Requirements Designation: Trainer_BPO Experience - 2 Years of Experience (Minimum) Qualification - Any Graduate/HSC **Salary**: ₹25,000 - ₹30,000 per month We are looking for a trainer to train our customer support group (outbound and inbound teams) on the following, Call handling process Soft skills Communication...
-
Process Trainer
2 weeks ago
nagpur, India Hexaware Technologies Full timeUrgent Openings for Soft Skill Trainer at Nagpur Trainer Requirements: Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments and self-assessment assignments Defining appropriate learning methodologies and approaches, content and evaluation strategy Updating training materials based on the...
-
Process Trainer
2 weeks ago
Nagpur, India Hexaware Technologies Full timeUrgent Openings for Soft Skill Trainer at Nagpur TrainerRequirements:Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments and self-assessment assignmentsDefining appropriate learning methodologies and approaches, content and evaluation strategyUpdating training materials based on the needs...
-
Process Trainer
7 days ago
Nagpur, India Hexaware Technologies Full timeUrgent Openings for Soft Skill Trainer at Nagpur Trainer Requirements: Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments and self-assessment assignments Defining appropriate learning methodologies and approaches, content and evaluation strategy Updating training materials based on the...
-
Process Trainer
1 week ago
Nagpur, India Hexaware Technologies Full timeUrgent Openings for Soft Skill Trainer at Nagpur TrainerRequirements:Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments and self-assessment assignmentsDefining appropriate learning methodologies and approaches, content and evaluation strategyUpdating training materials based on the needs...
-
Process Trainer
7 days ago
Nagpur, India Hexaware Technologies Full timeUrgent Openings for Soft Skill Trainer at Nagpur TrainerRequirements:Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments and self-assessment assignmentsDefining appropriate learning methodologies and approaches, content and evaluation strategyUpdating training materials based on the needs...
-
Bpo International Voice Process
6 days ago
Nagpur, India Team Myriads IT Private Limited Full time**!! Team Myriads IT Pvt Ltd !!**: - Profile: - Customer Sales Executive - Shift Timings: - 9:00 pm - 6:30 am (Night Shift Only) - Education: Undergraduate/ Graduate from any stream - Salary - 12,000/- To 30,000/- per month. - Experience: - Freshers and experienced both can apply. - Skills: - Should have excellent communication skills in English -...
-
Bpo Sales
2 days ago
Nagpur, India Actics Technologies Pvt. Ltd. Full time**Job description** **Designation: BPO Sales** **Process Type - Voice** **Experience - 6 months experience in BPO (mandatory)** Qualification - Any Graduate/HSC **Salary**: ₹14,000 - ₹16,000 per month **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command & fluency in English and...
-
Communication & Soft Skills Trainer Bpo
2 months ago
Nagpur, India usk23 Full timeDesignation: Communication & Soft skills Trainer Salary: ₹25,000 - ₹30,000 per month (Depending on experience) Location: Mihan, Nagpur Experience Requirements - 1-9 years of Total experience - At least 4 years experience as voice coach - Good knowledge of grammar and pronunciation - Must have a good understanding of functional Grammar and MTI. - Should...
-
Communication & Soft Skills Trainer Bpo
2 days ago
Nagpur, India usk23 Full timeDesignation: Communication & Soft skills Trainer Salary: ₹25,000 - ₹30,000 per month (Depending on experience) Location: Mihan, Nagpur Experience Requirements - 1-9 years of Total experience - At least 4 years experience as voice coach - Good knowledge of grammar and pronunciation - Must have a good understanding of functional Grammar and MTI. - Should...
-
Am Trainer
2 months ago
Nagpur, Maharashtra, India Aluco Glazing Full timeReview Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary - Help in designing KRAs for the team and periodically review trainer performance vis a vis production performance at regular intervals. - Conduct and periodically review contents of the initial training of new Agents,...