Supervisor - Dflt Ser

Department
- Default Servicing
- Job posted on
- Nov 29, 2024
- Employee Type
- Full Time
- Experience range (Years)
- 3 years - 7 years

**Bankruptcy Operations **Supervisor**

**About Us**

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

**Job Overview**:
Roles & Responsibilities:
Assistance Manager should come with in depth knowledge of Bankruptcy Operations. Will oversee multiple Client engagements and will have to manage resources to ensure Quality and efficient delivery of products and services to clients.
- SLA Compliance: Monitors daily inflow and completions. Also conducts daily huddles to prioritize the day’s work.
- Process Compliance: Ensures agents are following the most updated SOP. Manage the statutory and regulatory requirement of each Client engagement
- Knowledge Management: Ensures the team completes all mandatory and process specific courses in a timely manner.
- Operations: Daily Operations are managed efficiently by reporting the status to the stakeholders.
- Quality Planning: Reviews quality scores for the agents and provides plan on Quality control and assurance and improvement at process level to meet the SLA targets.
- Identifies training needs of the team and coach bottom performers

**Qualification & Experience**
- Educational qualification and years of experience required in any specific domain/skill for the role_
- Basic Degree completion (15 years of education)
- Good written and oral communications skills in English
- US Mortgage Experience in Bankruptcy Operations