Business Analysis

1 week ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

As a Business Analyst II you will work closely with the Insights Lead, the business (contact centre), and the Data Team to support the delivery of business wide reporting and insight that support operational functions. In the main, the person for this role will be collaborating with the business to understand the data, reporting and insights requirements, converting these into product backlog items, and prototyping the build output of these requirements, and then eventually building it. This will involve building reports and dashboards using Salesforce and Salesforce CRM Analytics. The role will also lean heavily on Financial Conduct Authority (FCA) Regulatory and Complaints data/reporting/insights work so having experience in this domain is a huge plus.

**Job Responsibilities**:

- Understanding and defining stakeholder requirements around data, reporting and insights
- Build reports, dashboards and insights using Salesforce Reporting and Salesforce Analytics.
- Producing regular, regulatory and ad-hoc reporting, as required by the business
- Proactively providing ''value-add'' to the business by telling a story behind the numbers through analysis and insights.
- Creating business cases that would help the operations team review performance KPIs
- Translating stakeholder/business requirements into product backlog items
- Working with developers from the Data Team to build the requirements
- Writing queries (SQL) to pull data and provide the analysis, as needed.
- Synthesizing data and translating that into usable information and making recommendation that would help the business make decisions
- Producing regular, regulatory and ad-hoc reporting, as required by the business
- Understanding gaps in data feeds and working with the Data Team to onboard/ingest new data.
- Removing roadblocks around data use cases encountered by the Ops Data Team
- Build strong relationship with stakeholders like Technology and Data.

**Required Qualifications, Capabilities and Skills**
- 8+ years in a business analytics, data-related role or equivalent role within contact centre operations, financial domain is a huge plus
- Demonstrated ability to perform descriptive, diagnostic, predictive and prescriptive data analysis
- Data visualisation and ability to tell a compelling story using analytics (ie. MS Powerpoint)
- An understanding of the uses of data, data skills, and data tools
- Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution.
- Ability to articulate complex data to non-data users in a way that would be easily-understood
- Excellent user of MS Office products (Powerpoint, Excel, etc)
- Experience using JIRA/Confluence is a plus.
- Data queries lang (SQL), Looker, Tableau

**Preferred Qualifications, Capabilities and Skills**
- Strong inter-personal skills with ability to forge strong relationships with key stakeholders
- Excellent oral and written executive-level communication and presentation skills.
- Effective organizational and project management skills.
- Ability to manage own workload and deliverables.

ICBcareer
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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