Hiring - Customer Care Executive

2 months ago

T Nagar Chennai Tamil Nadu, India Specsmakers Opticians Private Limited Full time

**Role & responsibilities**

2. Proactively follow up with sales leads, assess their level of interest, address questions or concerns, and guide them through the sales process.
3. Manage e-commerce operations, including order processing, fulfilment, and handling return orders such as replacements or refunds.
4. Resolve customer issues, escalating complex cases to appropriate teams when necessary.
5. Ensure timely and accurate documentation of customer interactions, inquiries, and resolutions.
6. Collaborate with internal teams to address customer concerns and improve the overall customer experience.
7. Follow up with customers to ensure their issues have been resolved and they are satisfied with the solutions provided

**Requirements**:

- Any Bachelor's degree.
- Previous experience in a customer service or customer care role is preferred or freshers also can apply
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Detail-oriented with exceptional organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Strong interpersonal skills and ability to work well in a team environment.
- Excellent attention to detail and accuracy.

**Regards,**
**Human Resources**
** 7338863806 (Whatsapp)**

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91
7338863806

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