Operations Administrator

2 weeks ago

Gurgaon, India The Economist Group LTD Full time

Introduction:
Founded in 1843
_, The Economist Group_ is a global media and information service company that champions progress. With customers spread across 159 countries,
_The Economist_ currently has 1.2 million subscribers across print and digital. Headquartered in London, UK,
_The Economist _
- Group_ has offices worldwide including other regions in Europe, Middle East, Africa, Americas and Asia. We provide individuals and organizations with the expertise, insights and perspective to press forward.
_ The Economist _is the leading source of analysis on international business and world affairs. It delivers information through a range of formats including its newspapers, website, podcasts, and app as well a its conferences and events. What ties it together is the objectivity of its opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The Economist Corporate and Enterprise Subscription division provides organisations, institutions and companies with subscription access to all our content. Servicing 1000+ clients, through lead generation, on-boarding and customer account management, the department provides high-end, one-to-one customer service across our entire client base. We are seeking a proactive and enthusiastic operations administrator to provide crucial support to our rapidly expanding team. This role is perfect for someone who is a real problem-solver, with proven customer service experience, impeccable prioritisation skills and a willingness to learn and dive straight in.

Accountabilities:
**How you will contribute**:

- Promote and maintain high customer service standards to drive retention and customer satisfaction
- Develop and maintain a coherent pipeline of customer queries, flagging potential issues to your manager and stakeholders
- Manage the smooth set up, transition and renewal of customer subscription accounts, providing update to customers and stakeholders along the way to completion
- Reliably follow processes and workflows implemented by the Operations team to ensure coherence and consistency across customer accounts, for reporting and best practice purposes

Experience, skills and professional attributes:
**The ideal skills, abilities, and attributes for this job include**:

- Excellent written and oral communication skills, with a polite and patience telephone manner
- Strong organisational skills - to meet individual priorities and that of the team
- Proven customer service / operational experience
- Experience in internal stakeholder management would be ideal
- Superior time management skills, attention to detail and the ability to work effectively in a fast-paced environment, to deliver on multiple priorities
- Proactive and respond with a sense of urgency
- Strong interpersonal skills and the ability to learn quickly, ask questions and grasp key points about subscriptions products and entitlement solutions
- Skills to interact effectively within customers, providing guidance and coaching on the product set.
- Self-motivated for success
- Proficiency in Microsoft Office, Google Workplace and experience with Salesforce or similar

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