Executive

2 months ago

Mumbai, India Express Global Logistics Full time

**Job Description : Customer Service executive (Client coordinator)**:
**About the role**:
A client coordinator works to ensure that clients receive the highest level of service and satisfaction by ensuring they have a good experience and issues are handled efficiently and by the best team within the company

**Roles and Responsibilities**:

- Ensuring proactive approach for proper scrutiny of documents and informing client for any discrepancies/ requirements.
- Co-ordinating with Steamer Company for vessel ETA, IGM and Manifest details.
- Ensure Memo and checklist is prepared on time by the Bill of Entry team.
- Forward Advance duty checklist and ensure sufficient fund arrangement is done with importer for execution of the job.
- Ensure Bill of Entry checklist is cross verified before noting the B/E.
- Co-ordinate with Custom department for assessment of Bill of Entry.
- Co-ordinate with delivery order department for collecting final delivery order after payment of custom duty.
- Co-ordinate with Dock dept. for custom clearance.
- Co-ordinate with transporter for arrangement of Vehicle after custom out of charge.
- Co-ordinate with accounts department for sending customer clearance bill with agency charges.
- Provide BTN/HS code, duty structure on enquiry from customer, FF department.
- Prepare various types of bonds like Indemnity Bond.
- Advance planning of delivery on the basis of importer requirement.
- Prepare day-to-day slab wise detailed working of detention and ground rent, wherever shipping line/CFS provide only consolidated receipt/invoice.
- Register and ensure payment to ports through Port Community System.
- Send DPD intimation to shipping line.
- Regularly visit clients to understand requirements and improve client relationship.
- Ensure all other activities in import clearance under various schemes e.g., EPCG, Advance License, MEIS, FMS, FPS, HSS, Project and Under Concessional Duty Scheme are accomplished properly.

**Requirements**:

- Education : Bachelor’s Degree, Diploma in EXIM etc preferred
- Work Experience: 3+ years in Customer Service/Client servicing activities for CHA (Customs House Agents)
- Technical Skills: Intermediate knowledge of Customs law, Knowledge of Import procedures, strong Microsoft Office Skills, and understanding of budgeting and costing for CHA activities

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